IT Manager, Customer Support – ServiceNow

Job Title: IT Manager, Customer Support – ServiceNow

The IT Manager, Customer Support will lead the Customer Support Centre function and team. Ensuring exceptional customer service to internal business customers is key. The position develops and maintains an effective support team. Key Responsibilities:

• Bachelor's degree in Computer Science, IT, Business Administration or related field required;
• A minimum of 5 years' experience leading a customer service function;
• Demonstrated leadership in IT service management with excellent communication skills;