ServiceNow Architect

Job#: 3020738

Job Description:

Apex Systems has an opening for a

Manager, Service Now Architecture and Development

with a growing client in the Virginia area. Where technical vision meets strategic leadership—advance the ServiceNow roadmap for a modern higher‑education enterprise.

Title: Manager, Service Now Architecture and Development

Location: fully remote

Duration: Direct hire role

Manager, ServiceNow Architect and Development (Higher Education)

Role Overview

• A higher education Information Technology Services (ITS) organization seeks a ServiceNow Architect and Development Manager to lead the architecture, design, development, and optimization of the institution’s ServiceNow platform. This is a hands‑on leadership position focused on scalable solutions, operational excellence, and technical team leadership.

Key Responsibilities

• Architect & Design
• Lead overall ServiceNow architecture, data models, workflows, integrations, and scalable platform solutions.
• Process Improvement
• Identify opportunities for optimization, automation, and innovation within the ServiceNow ecosystem.
• Team Leadership
• Mentor and guide development staff; promote collaboration, best practices, and continuous learning.
• Security & Compliance
• Assess platform security and implement improvements aligned with institutional governance and policies.
• Configuration & Optimization
• Customize ServiceNow modules (Incident, Change, CMDB, Service Catalog, etc.) and ensure platform reliability, performance, and scalability.
• Documentation & Training
• Develop and maintain technical documentation; support end‑user and stakeholder training.
• Operational Support
• Provide technical support and participate in incident response and troubleshooting for ServiceNow operations.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• Extensive experience with ServiceNow architecture, development, and platform management
• Demonstrated leadership experience managing teams and large-scale technical initiatives

Preferred Qualifications

• ServiceNow certifications (Architect, Developer, Admin, Implementation Specialist, etc.)
• Experience in higher education, enterprise environments, or ITSM‑focused organizations
• Strong understanding of platform security, governance frameworks, integrations, and automation

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.