ServiceNow Solution Architect onsite in Toronto, ON

Role and Responsibilities:

• Define end‑to‑end automation architecture using Power Automate (Cloud flows, Desktop flows, Business Process flows)
• Design enterprise integration patterns using:
• Microsoft 365, SharePoint, Teams, Outlook
• Azure services (Logic Apps, Functions, Service Bus, Key Vault)
• Dataverse, SQL, SAP, Dynamics 365
• Third‑party APIs and connectors
• Establish governance, ALM, and DLP strategies
• Define naming conventions, environments, solution packaging, and deployment pipelines
• Evaluate and select premium connectors, RPA approaches, and licensing models
• Ensure security, compliance, audit, and performance standards
• Guide migration from legacy workflows (SharePoint Designer, Nintex, custom scripts)
• Act as technical escalation points for complex automation issues
• Mentor Leads and Developers, and review architecture and designs
• Collaborate with Enterprise Architects, Security, and Infrastructure teams

Required Skills

• Deep expertise in Microsoft Power Automate
• Strong understanding of RPA (attended/unattended), AI Builder, approvals
• Experience with Dataverse, Azure Integration Services
• Knowledge of DLP policies, Power Platform CoE Starter Kit
• Experience designing large‑scale, secure automation landscapes
• Strong stakeholder communication and documentation skills