Service Desk Support Role (ServiceNow)

Join a dynamic IT team where you'll make a real impact supporting cutting-edge technology solutions across multiple environments.

Salary: £35k - 42k per year

Service Desk Support Role

Location: Northampton (Head Office) with occasional regional travel x 5 days on site

Type: Permanent

Salary: £35k - £42k

Key Responsibilities

• Provide hands-on deskside and walk-up support at Head Office, resolving incidents via ServiceNow
• Deliver remote and on-site support for end users across office and warehouse environments
• Troubleshoot and support Windows 11 devices, laptops, PCs, peripherals and mobile devices
• Maintain and support meeting rooms, AV equipment and video conferencing systems
• Manage device imaging, deployment and PC refresh programmes
• Maintain accurate asset management records in ServiceNow
• Provide basic LAN/WLAN troubleshooting within Aruba and Cisco environments
• Carry out patching, cabling and hardware installations where required
• Support Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange
• Assist with SharePoint migrations (on-prem to SharePoint Online)
• Work with remote support teams and escalate issues where necessary
• Maintain documentation and follow ITIL-aligned service processes

Essential Skills & Experience

• Experience in EUC / Service Desk / deskside support roles
• Strong experience using ServiceNow for incident and asset management
• Solid troubleshooting experience in Windows 11 environments
• Experience supporting PCs, laptops, peripherals and end-user hardware
• Knowledge of network fundamentals
• Experience supporting meeting room and collaboration technology
• Strong problem-solving and organisational skills
• Ability to prioritise effectively in a busy support environment
• Strong communication and stakeholder management skills

Desirable

• Exposure to Aruba or Cisco networking environments
• Experience supporting warehouse or operational environments
• Exposure to Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange)
• Experience with device imaging and deployment
• Knowledge of endpoint security tools such as BitLocker
• Experience assisting with SharePoint migrations

Benefits

• 25 days annual leave + bank holidays
• Company pension scheme
• Private medical and dental insurance

Ready to advance your IT career in a supportive environment with excellent benefits and professional development opportunities.

Reference: 118617