ServiceNow ITSM Senior Dev

Job Title: ServiceNow ITSM Senior Developer Location: Oakland, CA- Onsite Duration: 6 Months Bill Rate: Up to $70 p/h (1099 or W2) Eligibility: Green Card or U.S. Citizen only, due to Federal Compliance

Overview: We are currently seeking a skilled Senior Developer to join our client’s ITSM team in San Francisco, CA. The ideal candidate will have a strong background in ServiceNow ITSM development, with hands-on experience in Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile Apps, and Virtual Agents. This role will be pivotal in configuring ServiceNow applications and enhancing operational efficiency through tailored software solutions.

Key Responsibilities:

• ServiceNow Configuration: Configure ServiceNow ITSM applications in accordance with established design plans to ensure optimal performance and compliance with specifications.
• Testing Expertise: Conduct unit testing, system integration testing, performance testing, user acceptance testing, and other client-specific testing to validate solutions.
• Development Skills: Lead the development of ServiceNow applications using JavaScript, Jelly, and various web services (XML, HTML, CSS) to create robust solutions tailored to business needs.
• Database Management: Utilize SQL queries and LDAP queries for connecting to databases like Oracle and MySQL, ensuring efficient data retrieval and management.
• Process Improvement: Design and implement repeatable processes for development, testing, staging, and production environments to enhance reliability and availability.
• Agile Methodology: Collaborate with project teams, actively participating in planning meetings and retrospectives, providing feedback and insights to drive continuous improvement.
• Communication: Effectively communicate technical concepts to both technical and non-technical audiences, fostering collaboration across teams.

Essential Qualifications:

• Experience: 5+ years of experience as a ServiceNow ITSM Developer with a focus on Incident Management, Problem Management, Change Management, and other ITSM applications.
• Technical Proficiency:
• Comprehensive knowledge of ServiceNow ITSM applications and their configuration.
• Proficiency in JavaScript, Jelly, XML, HTML, and CSS.
• Familiarity with SQL and LDAP for data connectivity.
• Certifications: ServiceNow Certified Systems Administrator is required.
• Methodology Knowledge: Strong understanding of Agile/Scrum methodology and the ITIL framework.
• Software Development Lifecycle (SDLC): Solid grasp of SDLC processes and best practices. Desirable Skills:
• Knowledge of Oracle Developer 6i and Forms is a plus.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to adapt quickly to changing requirements and drive project success. If you are a qualified candidate eager to take advantage of this outstanding opportunity, please submit your resume for immediate consideration! We look forward to your application.