Senior Associate - ServiceNow Specialist

Specialty/Competency: Platform Engineering & Architecture

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

Join PwC, where we empower our team members to design and implement secure, robust IT systems that enhance business operations. As a Senior Associate, you will play a crucial role in ensuring that networks, servers, and data centers operate efficiently, which boosts overall performance and minimizes downtime.

In the realm of cloud operations, you will be at the forefront of managing and optimizing cloud infrastructure, ensuring seamless operations and high availability for our clients. Your responsibilities will include monitoring, troubleshooting, and implementing best practices for cloud-based systems.

This role focuses on building strong client relationships, where you will have the unique opportunity to manage and inspire your teams. Navigating complex situations, growing your personal brand, and deepening your technical expertise will remain pivotal to your success. Anticipating the needs of your teams and clients while delivering high-quality results will be essential. You'll embrace ambiguity, ask questions, and leverage these moments for both personal and professional growth.

Key Responsibilities:

• Respond effectively to diverse perspectives and needs.
• Utilize various tools and methodologies to drive innovation and resolve challenges.
• Employ critical thinking to simplify complex concepts.
• Understand your project’s broader objectives and align your work with these goals.
• Gain insights into the evolving business context.
• Reflect on your experiences to enhance self-awareness and address development areas.
• Interpret data to provide valuable insights and recommendations.
• Maintain professional and technical standards consistent with PwC's guidelines.

Basic Qualifications:

Minimum Degree Required: Bachelor Degree

Preferred Qualifications:

Degree Preferred: Master Degree

Certification(s) Preferred:

• ITIL 4
• COBIT
• ISO 27001
• ServiceNow Certification(s)
• BMC Helix Certification(s)
• Flexera Certification(s)
• Jira Service Management (JSM)
• Certification(s) from recognized cloud providers (AWS, Azure, GCP)
• FinOps Certified Practitioner

Preferred Knowledge/Skills:

As a Senior Associate, you will demonstrate expertise in managing client needs and understanding areas such as:

• Implementation of IT Service Management modules using ServiceNow or similar tools.
• Transformations in DevSecOps.
• Cloud platforms including AWS, Azure, GCP, and their associated technologies.
• Discovery technologies and their integration with ServiceNow.
• Re-engineering IT processes and governance frameworks.
• IT financial management, including cost and asset optimization.

You will also have a record of success in the following:

• Collaborating with clients and team members to identify solutions to challenges.
• Managing projects from inception to completion while prioritizing client goals.
• Developing team members and fostering a collaborative environment.
• Simplifying complex concepts for effective communication.
• Leading with empathy and valuing diverse perspectives.
• Embracing learning opportunities through challenges and reflections.

This is an exciting opportunity to join PwC's team, and we encourage you to apply if you are looking for a challenging yet rewarding career. We are committed to creating an inclusive environment for all applicants and assure you that we evaluate all candidates based on merit.

The salary range for this position is: $77,000 - $202,000. Actual compensation will depend on the individual's experience and qualifications. PwC offers a comprehensive benefits package, including medical, dental, vision, 401k, and paid time off.