Manager, ServiceNow Business Process Consultant & Product Owner

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, ServiceNow Business Process Consultant & Product Owner to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Lead enhancement and defect management efforts, requirement gathering and driving delivery from concept to execution for our ServiceNow platform; play a key role in shaping internal processes and standards to improve operational efficiency and platform governance
• Serve as the main contact for enhancement requests, incidents, and defect reports, ensuring timely and high-quality delivery; lead delivery from intake through completion by coordinating across support, development, and platform teams
• Translate operational and business requirements into user stories, acceptance criteria, and delivery plans; prioritize backlog items based on business value and strategic alignment
• Facilitate sprint planning, monitor progress, and remove blockers to ensure smooth execution and timely delivery of enhancements and fixes
• Act as a liaison between business users, developers, and platform support teams, communicating roadmap updates and release plans
• Identify workflow improvement opportunities, contribute to operational standards, and support compliance with upgrade cycles and platform health checks
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
• Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred
• Minimum one ServiceNow certification in a major module (such as ITSM, HR, CSM, or SecOps) is preferred
• Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, and integrations.
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=8174_9_26

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.