ServiceNow TSOM, TSM

ServiceNow TSOM, TSM Architect

The ServiceNow TSOM, TSM & TNI Architect plays a critical role in designing and implementing innovative solutions using the ServiceNow platform within the Telecommunications Service Management (TSM) domain. Key Responsibilities:

• Gather requirements through workshops with business and IT stakeholders to translate them into functional features.
• Design streamlined ITOM and ITSM processes and systems aligned with industry best practices by mapping business needs to ServiceNow capabilities.

In this role, you will lead technical implementations across ITOM (Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) modules while ensuring delivery aligns with defined architecture standards. Additionally,you will provide oversight on

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