ServiceNow Administrator, Snr

Job Responsibilities & Essential Functions:

• Codes and performs unit and integration testing of ServiceNow software to ensure proper execution and adherence to business and technical requirements
• Codes, tests and debugs new ServiceNow functions or makes enhancements to existing functions
• Writes programs according to specifications from higher level staff or business analysts
• Develops technical documentation
• Resolves in a timely manner problems that arise with existing production ServiceNow instance to ensure the efficient and proper functioning of ServiceNow components
• Analyzes problems by coordinating with the client to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions
• Generates a variety of complex and periodic reports and/or data extracts through database management, data administration and data extraction techniques
• Provides general system users and management with system analysis and feedback
• Influence system design by identifying requirements and recommending design and for software enhancements
• Follows established configuration/change control processes

Summary of Qualifications:

• Minimum 3 years of ServiceNow development/administration experience
• ServiceNow Certified System Administrator – required
• Additional ServiceNow Certifications – highly desired
• Certified Implementation Specialist – ITSM (or any other module/suite)
• Certified Application Developer
• Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
• Deep technical and process knowledge of key ServiceNow modules and concepts must include
• CMDB and Configuration Management
• Incident
• Change
• Problem
• Service Catalog
• Service Requests
• Service Portal
• Notifications
• Surveys
• Expertise in ServiceNow Development and Administration techniques:
• Server/Client side scripting
• Request Fulfillment workflow development
• UI Policy development
• Business Rules
• UI Pages
• UI Actions
• ACLs
• Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
• REST APIs
• File import – Import sets/transform maps
• Orchestration
• LDAP integration
• Experience working in an agile environment utilizing Story/Defect methodology
• Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
• Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
• Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
• ITIL V3 certification preferred

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Summary of Qualifications:

• Minimum 3 years of ServiceNow development/administration experience
• ServiceNow Certified System Administrator – required
• Additional ServiceNow Certifications – highly desired
• Certified Implementation Specialist – ITSM (or any other module/suite)
• Certified Application Developer
• Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
• Deep technical and process knowledge of key ServiceNow modules and concepts must include
• CMDB and Configuration Management
• Incident
• Change
• Problem
• Service Catalog
• Service Requests
• Service Portal
• Notifications
• Surveys
• Expertise in ServiceNow Development and Administration techniques:
• Server/Client side scripting
• Request Fulfillment workflow development
• UI Policy development
• Business Rules
• UI Pages
• UI Actions
• ACLs
• Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
• REST APIs
• File import – Import sets/transform maps
• Orchestration
• LDAP integration
• Experience working in an agile environment utilizing Story/Defect methodology
• Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
• Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
• Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
• ITIL V3 certification preferred