ServiceNow Administrator/Incident Management

Required Qualifications:

• 5-7 years of hands-on experience as a ServiceNow Administrator.
• Strong expertise in ITSM modules: Incident, Problem, and Change Management.
• Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
• Solid understanding of ITIL principles and how they are applied in a ServiceNow context.
• Experience supporting mid to large-scale enterprise ServiceNow environments.
• Ability to translate business needs into technical requirements.
• Excellent communication and collaboration skills.