ServiceNow Administrator

Location: Remote or Boston, MA

Clearance Required: Active Secret Clearance

Position Overview

We are seeking a ServiceNow Administrator to support, maintain, and enhance a ServiceNow platform in a secure, mission-critical environment. This role focuses on day-to-day administration, user support, configuration, and platform stability while ensuring compliance with government security requirements.

Key Responsibilities

· Administer and maintain the ServiceNow platform, including users, groups, roles, and access controls

· Perform platform configuration using best practices (forms, workflows, business rules, UI policies, notifications)

· Manage upgrades, patches, and system health monitoring

· Provide Tier 2/3 support for incidents, requests, and platform-related issues

· Maintain CMDB data integrity and assist with asset and configuration management

· Create and maintain documentation, SOPs, and knowledge articles

· Support audits, compliance, and security requirements in a cleared environment

· Collaborate with engineers, developers, and stakeholders to implement enhancements

Required Qualifications

· Active Secret Clearance (required at time of hire)

· 2–5 years of experience administering ServiceNow

· Strong understanding of ITSM processes (Incident, Problem, Change, Request)

· Experience with user/group management and role-based access control

· Familiarity with ServiceNow upgrades and release management

· Ability to work independently in a remote or hybrid environment

Preferred Qualifications

· ServiceNow Administrator Certification

· Experience supporting federal or DoD customers

· Knowledge of CMDB, Asset Management, or Discovery

· Experience with ITIL v4 practices