ServiceNow Architect with Financial Service Operation

Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge.

Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

Role: ServiceNow Architect with Financial Service Operation

Location: Remote NY (EST working hours)

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities

You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Mentor and lead a team of developers.

Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. Reviews design and code per sprint to ensure quality. Creation and customization of complex workflows and custom workflow activities. Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. Contribute and review user stories. Build and maintain technical documentation. Monitor health, usage, and overall compliance of ServiceNow and its applications Develop a keen understanding of the products we implement and client business. Provide production support and be able to resolve problems under pressure. Assists in project estimation. Participate in regular Knowledge Transfer sessions with ServiceNow Developers Stay current with new and updated capabilities of the ServiceNow Platform Coordinate upgrades to Production and Sub-Production instances Coordinate sub-production testing, evaluation, and regression remediation Participate in blueprinting workshops and contribute with documentation and effort estimation. Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as mean to spread experiences gained across the practice.

Minimum Qualifications / Skills

Relevant experience ServiceNow Development. Demonstrate prior experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM / HRSD/ITSM/GRC etc.). Compulsory Financial Services Operations Professional Built with Visa (FSO) to be

used as a case management tool that will support dispute and fraud claims processing for Mastercard and Visa Credit, Debit, and ATM transactions preferred. One greenfield implementation of any ServiceNow module. Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades

Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc... Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub. Good understanding of ServiceNow Best practices in scripting, integration. Experience in deploying code from Lower instance to Production. Experience in Cloning and Upgrades. Excellent communication Skills for client facing roles. Good management, analytics, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented

Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $80000 to $ The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.