Senior ServiceNow Consultant

Your Next Opportunity Awaits with Crowe:

At Crowe, we believe in fostering an inclusive environment that supports your career growth while balancing work and life. Join us to contribute to exciting projects that create meaningful impact. With over 80 years of excellence in audit, tax, and consulting, we are committed to investing in cutting-edge technology and innovative solutions to elevate our services. Be a part of our mission to transform the industry.

Position Overview:

Crowe is seeking a talented Senior ServiceNow Consultant to join our dynamic Cloud Solutions team. In this critical role, you will lead client projects, guide delivery teams, and actively engage in business development. As a trusted advisor, you'll manage the end-to-end solution delivery process, significantly contributing to our practice's growth through sales demonstrations, proposal support, and mentoring of junior team members. We are looking for entrepreneurial, client-focused individuals passionate about ServiceNow and consulting leadership.

Key Responsibilities:

• Lead a variety of client projects across multiple ServiceNow applications such as IRM, ITSM, CSM, HRSD, and SecOps, ensuring high-quality delivery.
• Build and maintain trusted relationships with clients, effectively managing their engagement expectations.
• Translate intricate business requirements into scalable and efficient ServiceNow solutions.
• Facilitate workshops and design sessions to align the solution direction with client goals.
• Configure, customize, and enhance various ServiceNow applications while overseeing the implementation efforts of junior team members.
• Conduct compelling sales demonstrations for prospective clients, highlighting ServiceNow capabilities and Crowe methodologies.
• Assist in creating proposals, Statements of Work (SOWs), and participating in pre-sales activities.
• Mentor junior staff, fostering their technical and consulting skill development.
• Contribute to internal best practices and knowledge-sharing initiatives aimed at improving service delivery quality.
• Collaborate with leadership on thought leadership initiatives and practice development.

Desired Skills:

• Extensive hands-on experience in configuring and implementing ServiceNow solutions.
• Strong development skills in ServiceNow, including JavaScript, Business Rules, Workflows, and UI Policies.
• Experience with ServiceNow integrations (REST/SOAP APIs) and third-party applications.
• Outstanding communication, facilitation, and presentation skills.
• Demonstrated leadership in managing ServiceNow delivery projects and mentoring junior team members.
• Experience in business development activities such as demos, proposals, and pre-sales is advantageous.
• Strong problem-solving and organizational skills.

Certifications:

• Preferred: ServiceNow Certified System Administrator (CSA).
• Preferred: One or more ServiceNow Certified Implementation Specialist certifications.
• Certified Application Developer (CAD) is a plus.

Qualifications:

• Minimum of 2 years of direct experience in implementing ServiceNow solutions.
• Proven ability to independently lead client projects and support business development initiatives.
• Track record of delivering customized ServiceNow solutions that meet client needs.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is preferred.
• Willingness to travel up to 30% for client engagements.

We seek candidates who reflect Crowe's core values of Care, Trust, Courage, and Stewardship, demonstrating integrity and ethical behavior at all times.

Our office is located at [insert office address here].

Crowe LLP is an equal opportunity employer committed to building a diverse workforce.