Position Overview

Zachary Piper is seeking a ServiceNow Developer to design, build, and maintain ServiceNow applications and integrations supporting homeland security missions. Work involves hands-on development across ITSM and related modules, automation, secure integrations, and Agile delivery aligned with DHS and FedRAMP standards.

Responsibilities

ServiceNow Development

• Develop and configure ITSM, ITOM, HR, GRC, and related modules.
• Enhance and maintain custom applications.
• Build workflows, dashboards, catalog items, and data structures.
• Develop JavaScript using Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
• Create access controls, data tables, database views, and GlideRecord queries.

Integrations & Automation

• Implement REST/SOAP integrations, MID Server, IntegrationHub, and scripted transforms.
• Automate workflows using Flow Designer and platform APIs.

Quality & Delivery

• Participate in Agile grooming, estimation, and sprint execution.
• Conduct unit testing, code reviews, and manage update sets.
• Support basic CI/CD (Git branching, peer review, promotion workflows).
• Troubleshoot incidents, defects, and performance issues.

Security & Compliance

• Follow secure coding practices.
• Support FedRAMP, FISMA, and Section 508 compliance.
• Maintain platform standards, naming conventions, documentation, and SOPs.

Stakeholder Collaboration

• Translate user stories into technical solutions.
• Demonstrate features during sprint reviews.
• Collaborate with analysts, PMs, and architects for requirements traceability.
• Support creation and management of Jira epics and user stories.

Qualifications

• Active Top Secret or active DHS clearance.
• Bachelor's degree OR 3+ years relevant experience.
• 3+ years of ServiceNow development experience.
• ServiceNow CAD certification.
• Strong JavaScript and Glide API skills.
• Experience designing and configuring ServiceNow modules and workflows.
• Experience in Agile delivery environments.
• Strong communication skills with technical teams and government stakeholders.

Nice to Have

• Experience with DHS or CBP programs.
• Knowledge of TRM, enterprise governance, AI/automation initiatives.
• Familiarity with Section 508, FISMA, and FedRAMP.

Compensation

• Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave (as required by law)
• Salary: $95,000

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Keywords:

ServiceNow, ServiceNow Developer, Junior ServiceNow Developer, ITSM, ITOM, HRSD, GRC, JavaScript, Glide API, Business Rules, Script Includes, Client Scripts, Scheduled Jobs, Flow Designer, IntegrationHub, REST, SOAP, MID Server, FedRAMP, FISMA, Section 508, Agile, Scrum, CI/CD, Git, DHS, Top Secret Clearance, DHS Clearance, Workflow Automation, Service Catalog, Dashboards, Data Tables, GlideRecord, Database Views, Secure Coding, Federal Contracting, TRM, Government IT, Incident Resolution, Performance Tuning