ServiceNow CMDB Configuration Manager

Akkodis is seeking a ServiceNow - CMDB Configuration Manager for 12+ Months Contract position with our Direct Client located in Denver, CO.

Pay Range: $65 - $68/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description:

Required Skills:

• ServiceNow CMDB Expertise: Demonstrated experience managing a ServiceNow CMDB, including Data Manager, Attestation, and CMDB Health.
• Integration Experience: Hands on experience with ServiceNow Integration Hub, data streams, ETL processes, and third party data sources.
• Asset & CI Alignment: Strong understanding of the relationship between asset records and their corresponding Configuration Items.

General Description of the Engagement

• CMDB Configuration Manager
• Role Overview, Responsibilities, and Requirements
• Position Summary
• DEN is seeking an experienced ServiceNow CMDB Configuration manager to help us on our
• journey to mature the CMDB data that drives our overall asset lifecycle management
• program. The CMDB Configuration Manager is responsible for overseeing the asset and CI
• lifecycle within the ServiceNow Configuration Management Database (CMDB). This role is
• accountable for ensuring that CMDB data is complete, correct, compliant, and
• service-aware, enabling reliable asset lifecycle management, impact analysis, reporting,
• and operational decision-making.
• The CMDB Configuration Manager continuously monitors CI data quality, working beyond
• automated controls to actively manage integration outputs, reconciliation, and stakeholder
• alignment. This role partners closely with Technology Asset Management (TAM),
• Procurement, and Operational teams to ensure assets are accurately represented
• throughout their lifecycle and aligned with organizational standards and regulatory
• requirements.

Key Responsibilities

• CMDB Data Quality & Health
• Monitor and report on the accuracy, integrity, and compliance of CI data within the ServiceNow CMDB.
• Monitor CMDB Health metrics (Completeness, Correctness and Compliance) and proactively remediate data quality issues.
• Lead regular audits and reconciliations of assets and CIs using ServiceNow CMDB Health, Data Manager, and Attestation tools.
• Investigate stale discovery or integration records to determine decommissioned or improperly retired assets.

Asset & CI Lifecycle Management

• Audit the end-to-end lifecycle of assets and their corresponding Configuration Items (CIs), from intake through retirement.
• Ensure continuous alignment and synchronization between Asset and CI records.
• Resolve mismatches in state, substate, ownership, and location between asset and CI records.
• Ensure proper retirement and disposal tracking is occurring, in alignment with governance and compliance requirements.
• Integration & Reconciliation Governance
• Oversee the technical health of CMDB data integrations leveraging ServiceNow Integration Hub.
• Monitor and troubleshoot ETL processes to ensure accurate ingestion of third party data sources.
• Assist with review and remediation of Identification and Reconciliation Engine (IRE) errors to resolve data conflicts and prevent duplicate CI creation.
• Partner with integration owners to enforce data standards and reconciliation rules.

CSDM & Relationship Governance

• Document and enforce hardware configuration standards aligned with the ServiceNow Common Service Data Model (CSDM).
• Where defined, ensure accurate asset to service relationships and dependency mappings for servers, network devices, and storage components.
• Perform spot checks and targeted reviews to validate CI relationships supporting reliable service impact analysis.

Stakeholder Collaboration

• Partner with Technology Asset Management (TAM), Procurement, Operations, and Facilities teams to align asset intake, refresh cycles, and lifecycle processes.
• Coordinate with stakeholders to ensure CMDB standards are followed during acquisitions, changes, and decommissioning activities.
• Serve as a subject?matter expert for CMDB data governance and best practices.
• Reporting, Enablement & Continuous Improvement
• Generate and distribute asset and CMDB reports to support operational, financial, and compliance decision?making.
• Train and guide IT staff and stakeholders on CMDB procedures, data quality expectations, and configuration management best practices.
• Stay current with industry trends, ServiceNow platform enhancements, and emerging configuration management practices.

Required Qualifications

• ServiceNow CMDB Expertise: Demonstrated experience managing a ServiceNow CMDB, including Data Manager, Attestation, and CMDB Health.
• Integration Experience: Hands?on experience with ServiceNow Integration Hub, data streams, ETL processes, and third-party data sources.
• Asset & CI Alignment: Strong understanding of the relationship between asset records and their corresponding Configuration Items.
• Framework Knowledge: Solid knowledge of ITIL v4 practices, particularly Service

Configuration Management and Asset Management.

Education: Bachelor's degree in information technology, Computer Science, Business

Administration, or related field, or equivalent professional experience.

Preferred Qualifications

• Certifications: ITIL v4 Foundation; ServiceNow Certified Implementation Specialist (CIS) in Hardware Asset Management (HAM) or Discovery.
• Advanced Platform Knowledge: Experience with ServiceNow HAM Professional and advanced CSDM implementations.
• Scale: Proven experience managing large?scale hardware environments with 10,000+ Configuration Items.
• Analytics: Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel for reporting and analysis.
• Compliance: Familiarity with regulatory and compliance frameworks such as SOX, HIPAA, or NIST as they relate to asset and configuration management

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or ayush.garg@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records.