Product Owner - Servicenow

The role of a ServiceNow Knowledge Management Product Owner involves leading strategy, process improvement, and implementation efforts for Knowledge Management across ServiceNow platforms. This role is pivotal in transforming enterprise-wide ITSM, HRSD, and User Experience. The Product Owner bridges business needs with technical execution and drives harmonization across organizational units.

Key responsibilities include:

Driving Strategy: Develop and implement a strategy for Knowledge Management that aligns with business goals and ITSM needs.

Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of Knowledge Management.

Implementation: Lead the implementation of Knowledge Management solutions, ensuring they meet the requirements and expectations of users.

Harmonization: Facilitate harmonization across organizational units to ensure consistent use and understanding of Knowledge Management solutions.

Training and Communication: Provide training and communication to users and stakeholders on the use of Knowledge Management solutions.

Change Management: Manage change management processes to ensure smooth transitions and adaptation to new Knowledge Management solutions.

Key Responsibilities:

Lead and manage the Knowledge Management process across ITSM and HRSD platforms in ServiceNow

Collaborate with business units to identify needs, gaps, and harmonization opportunities

Create and maintain documentation and ensure alignment with enterprise change initiatives

Serve as the liaison between business stakeholders, developers, and platform teams

Monitor ServiceNow platform enhancements and align process improvements accordingly