ServiceNow Architect - Dallas TX (Onsite ) - Remote is OK for expectational consultants with 20-30 % Travel

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ServiceNow Architect - Dallas TX (Onsite ) - Remote is OK for expectational consultants with 20-30 % Travel

Requisition Name: EA-DE IT O-ServiceNow Architect-Team Lea-TX-040126

Start Date: 4/1/2026

Duration: 26 Weeks

Services Location: TX/Dallas

Location : US. ( preferably Dallas)

Travel - 10 -20 % Travel

Roles and Responsibilities

• Lead solution architecture for new implementations, upgrades, and major enhancements.
• Produce high-level and detailed designs (HLD/LLD), integration patterns, and data models aligned with enterprise standards.
• lead and govern end-to-end delivery: requirements ? design ? build ? test ? deploy ? hypercare.
• Provide hands-on technical leadership for configuration and development using platform capabilities across Incident, Change, Service Requests and CMDB
• Flow Designer / Workflow, Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions, ACLs, Notifications, Service Portal / UI Builder (as needed)
• Data imports, Transform Maps, Performance Analytics / Reporting (as needed)
• Set standards for scoping, estimation, sprint planning, and release governance in Agile/SAFe environments.

Desired Candidate Profile

• 10+ years experience on the ServiceNow platform, including architecting and implementing solutions.
• 5+ years in a lead architect / technical lead role for enterprise ServiceNow programs.
• Demonstrated experience delivering multiple end-to-end implementations (greenfield and/or transformation).
• Solid understanding of software delivery practices: Agile, CI/CD concepts, testing strategies, release management.
• Excellent communication skills able to influence technical and non-technical stakeholders.
• Experience with one or more of: ITOM, HRSD, CSM, SecOps, GRC, SPM, FSM.
• Experience designing CMDB governance, discovery/service mapping at scale.
• Experience with performance analytics, reporting strategy, and operational dashboards.
• Consulting background (requirements facilitation, stakeholder management, delivery governance)
• Certifications across CSA(Certified System Admin), CIS (Certified Implementation Specialist), CTA(Certified Technical Architect)

Deliverables:

• Process Flows -Mentor and Knowledge transfer to client project team members -Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility -Participate in data conversion and data maintenance -Provide best practice and industry specific solutions -Advise on and provide alternative (out of the box) solutions -Provide thought leadership as well as hands on technical configuration/development as needed. -Participate as a team member of the functional team -Perform other duties as assigned.

Acceptance Criteria:

none

Other:

LOCAL CANDIDATES ONLY -- I WILL LET YOU KNOW IF THEY OPEN THIS UP TO OTHER AREAS --SEE OTHER SECTION BELOW Dallas local preferred with expectation to work in Hitachi Dallas office (Addison); if candidate is strong, will go for remote with travel required (20-30% travel); also willing to look at Boston MA candidates with expectation to travel (20-30%)