ServiceNow ITAM Consultant

Description:

• We are seeking a senior-level, hands-on ServiceNow IT Asset Management (ITAM) contractor with proven experience integrating ServiceNow ITAM with SAP Ariba. This role will design, build, and support a robust, scalable integration enabling accurate asset lifecycle management, procurement automation, and financial alignment.
• This is a technical delivery role. Candidates must be capable of coding, configuring, and troubleshooting integrations—not providing advisory or oversight-only services.

Responsibilities:

• Design and implement bi-directional integrations between ServiceNow and SAP Ariba supporting:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Configure and extend ServiceNow Procurement and ITAM modules, including:
• Purchase Orders (PO)
• Purchase Requisitions (PR)
• Receiving Slips and Receiving Lines
• Implement and support ServiceNow Ariba Spoke integrations to:
• Retrieve PO and PR data from Ariba
• Synchronize PO/PR statuses (Requested, Ordered, Completed, Canceled, Rejected)
• Send receiving confirmations from ServiceNow back to
• Ensure ServiceNow remains the system of record for assets and software entitlements, while Ariba remains the system of record for procurement
• Build and maintain:
• Flow Designer flows
• Script Includes
• REST integrations
• Error handling, logging, and retry mechanisms
• Troubleshoot and resolve integration failures, data mismatches, and reconciliation issues
• Support UAT, production deployments, and post-go-live stabilization
• Provide knowledge transfer and documentation to internal teams

Mandatory Skills Description:

• 7+ years of hands-on ServiceNow experience
• IT Asset Management Professional (HAM & SAM)
• Procurement and PO lifecycle
• IntegrationHub and Flow Designer
• Advanced server-side JavaScript (ServiceNow)
• SAP Ariba
• Hands-on experience integrating with SAP Ariba APIs
• Purchase Requisitions (PR)
• Purchase Orders (PO), Contracts, Suppliers
• Financial and asset data models within Ariba
• Integration Skills
• REST / SOAP API integration experience
• Data mapping and transformation