Location: Remote (Occasional onsite required)

• Subject to change based on business needs Start: ASAP Duration: 12-month contract (Potential Contract-to-Hire) Work Authorization: US Citizen ONLY (No Dual Citizenship)

Position Overview Our client is seeking a Senior ServiceNow Security Administrator with strong expertise in ServiceNow platform administration and SAP BTP Identity Authentication Service (IAS). This individual will play a critical role supporting secure, multi-instance ServiceNow environments while owning identity and access management (IAM) integrations across enterprise platforms. The ideal candidate brings deep experience in high-security environments, strong knowledge of RBAC, SSO, and identity federation, and the ability to collaborate across technical and business teams.

Key Responsibilities ServiceNow Administration

• Administer and maintain ServiceNow instances (cloud and on-prem)
• Manage Update Sets, migrations, clones, and environment synchronization
• Oversee user, group, and role administration aligned with security policies
• Support secure API onboarding (user setup, roles, credential management)
• Monitor platform performance, stability, and compliance
• Maintain CMDB data integrity (as applicable)
• Provide Level 2/3 support for platform and access-related issues
• Document configurations, processes, and administrative procedures
• Partner with developers and architects to resolve complex issues
• Support audits, governance, and compliance initiatives Identity & Access Management (Primary Focus)
• Own integration between ServiceNow and SAP BTP IAS/IPS
• Design and maintain user provisioning & deprovisioning workflows
• Administer full user lifecycle management (onboarding → offboarding)
• Implement and enforce RBAC and least-privilege access models
• Configure SSO and identity federation (SAML, OAuth, OIDC)
• Lead access reviews, certifications, and audit support activities
• Identify and remediate access risks and security vulnerabilities
• Maintain security documentation, policies, and compliance evidence
• Support IAM-related incident response and remediation efforts
• Act as SME for ServiceNow security and identity integrations Required Qualifications ServiceNow
• ServiceNow Certified System Administrator (Required)
• 3–7+ years of ServiceNow administration (multi-instance environments)
• Experience with self-hosted and cloud ServiceNow instances
• Strong knowledge of:
• Update Sets & configuration migration
• User/group/role security administration
• Platform governance and ITIL processes
• Experience with integrations, MID servers, and secure connectivity Identity & Security
• Hands-on experience with SAP BTP IAS and IPS
• 3+ years in IAM, including:
• Identity federation & SSO
• Authentication protocols (SAML, OAuth, OIDC)
• Strong understanding of:
• RBAC & least privilege principles
• User lifecycle management
• Segregation of Duties (SoD)
• Experience working in high-security / regulated environments
• Knowledge of compliance frameworks (e.g., NIST, FedRAMP, IL-level environments) Preferred Qualifications
• ITIL Foundation Certification
• Security+ or equivalent certification
• SAP BTP Certification
• ServiceNow advanced certifications (Security Operations, etc.)
• Experience with CMDB administration Work Experience
• 3–7+ years as a ServiceNow Administrator
• 3+ years working with BTP IAS/IPS or similar IAM platforms
• Experience in secure enterprise or federal environments
• Proven success supporting:
• Multi-instance environments
• IAM integrations
• Security audits and compliance initiatives

Education

• Bachelor’s Degree or equivalent experience Additional Details
• Travel: Minimal (0–10%)

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