ServiceNow Senior Business Analyst

Overview Permanent, full-time, hybrid. Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. Responsibilities Position purpose: ServiceNow Senior Business Analyst work with key project stakeholders to capture business and user requirements. They ensure the requirements are understood, developed, tested, and delivered to specification. They should possess sound knowledge of the ServiceNow Platform and applications, detailed understanding of the business users serviced by the ServiceNow Platform, and the ability to describe business and user requirements in a manner that enables system administrators and application developers to understand, estimate the relative effort, and deliver business functionality. In addition to having a strong technical foundation and knowledge of the ServiceNow Platform, they should have strong communications and relationship-building skills and the ability to identify the downstream implications of new requirements. Primary duties will include:

Provide hands-on ServiceNow related expertise to identify and design optimal solutions aligned with business requirements as well as platform strategy. Monitor platform usage, identify opportunities for improvement, manage and implement improvement initiatives. Act as a liaison between the business/project stakeholders and platform operations and development team; represent business and project stakeholders throughout the planning, development, testing and release processes; communicate development progress to the stakeholders. Provide assistance to service/process owners in designing or mapping the services or processes they manage. Translate technical complexities to business and project stakeholders to make sure they understand the design decisions. Facilitate and lead discovery and consulting workshops. Identify, gather, and document business, process, and data requirements; translate the requirements into development stories with acceptance criteria. Plan and facilitate User Acceptance Testing. Assist with assessing, prioritizing and managing enhancement requests in the backlog. Assist the development team with Scrum ceremonies – facilitate backlog refinement meeting. Assist platform operations team with administrative tasks. Assist with increasing and improving adoption of ServiceNow solutions across the organization through education, training, promotion and increasing awareness of available solutions and services.

Qualifications To land this role you will need:

You have previous experience as a consultant or Business Analyst in ServiceNow environment. You possess sound knowledge of ServiceNow platform, especially of ITSM, ITOM, CSM and DevOps applications. You are able to collaborate with business/development stakeholders to determine and negotiate acceptable solutions. You know how to document business requirements and translate them into technical documentation, and you can translate technical. complexities into customer-friendly documents. Having knowledge of process mapping techniques (i.e. BPMN) is a plus.

Working environment:

Hybrid – in our office at ul. Mogilska 35 (private parking for employees). FTE (UoP)