ServiceNow Operations Specialist

Join KPMG, an organization recognized for fostering career advancement and innovation in audit, tax, and advisory services across vital industries. Our commitment to delivering impactful results drives our success, accompanied by a culture that promotes individual growth and inclusivity. Acknowledged by Fortune Magazine and others as one of the best workplaces, we are eager for you to join our passionate team!

KPMG is seeking a ServiceNow Operations Specialist to be a crucial member of our Digital Nexus technology organization. This hybrid work opportunity allows you to make a significant impact on our mission.

Key Responsibilities:

• Oversee support and enhancement requests across all ServiceNow products/modules, ensuring timely and high-quality solutions by troubleshooting, diagnosing, and resolving platform issues through root cause analysis and corrective actions.
• Design, configure, and develop effective solutions using ServiceNow best practices to meet business requirements and drive process improvements; actively contribute to the platform's enhancement through proactive suggestions and new feature implementations.
• Ensure comprehensive documentation for processes, workflows, and configurations while maintaining compliance with organizational standards, security policies, and ServiceNow best practices.
• Participate in platform and plugin/store app upgrades while mentoring junior team members, promoting a rich culture of knowledge sharing within the operations team.
• Monitor platform health by managing performance and sustaining integration points.
• Engage with stakeholders and scrum teams to gather requirements, refine user stories, and translate business needs into actionable ServiceNow solutions.

Qualifications:

• At least three years of hands-on experience in developing and supporting ServiceNow in an enterprise environment.
• A bachelor's degree in computer science, information technology, or a related field is preferred; certification as a ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is ideal.
• Experience improving various ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, etc.); strong knowledge in ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API).
• Exceptional troubleshooting, analytical, and communication skills; ability to thrive both independently and collaboratively in a dynamic environment.
• At least one ServiceNow Certified Implementation Specialist (CIS) in a major module (e.g., ITSM, HR, CSM, or SecOps) is preferred.
• Authorization to work in the U.S. without the need for employment-based visa sponsorship now or in the future is required.

KPMG offers a competitive compensation and benefits package that prioritizes your health and lifestyle choices. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, life insurance, 401(k) plans, and extensive personal well-being benefits. Moreover, KPMG provides Personal Time Off each fiscal year along with observed holidays, allowing breaks each year without the need to use Personal Time Off. Detailed information about our benefits can be found on the KPMG US Careers site.

KPMG is an equal opportunity employer. We comply with all federal, state, and local laws concerning recruitment and hiring. All qualified applicants are encouraged to apply, regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected category. If you are interested and meet the qualifications outlined above, we invite you to apply promptly.