ServiceNow SME

Key Responsibilities

• Provide expert-level guidance on specific ServiceNow modules.
• Support configuration, customization, and troubleshooting activities.
• Collaborate with business and technical teams to ensure solution effectiveness.
• Conduct training and enablement sessions for end users.
• Stay updated with latest platform features and recommend adoption strategies.

Required Skills & Competencies:

• In-depth knowledge of one or more ServiceNow modules (e.g., ITSM, ITOM, HRSD).
• Hands-on experience with workflows, business rules, and UI policies.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Experience in GxP or regulated environments is a plus.
• Good experience with ServiceNow HAM and SAM Implementation