ServiceNow Configuration Management and Discovery Expert

Shape the Future of Technology at Cardinal Health

Become a key member of our dynamic Information Technology team, where you will significantly influence the effective development, delivery, and operation of essential computing and information services. We focus on proactively planning and delivering IT solutions that empower operations and create substantial business value.

The Application Development & Maintenance team is vital for configuring and coding to enhance and sustain our software systems. You will work collaboratively and closely with colleagues across various functions to address internal requirements while advancing externally-focused business initiatives.

Role Overview: ServiceNow Data Management (CMDB & Discovery) Specialist: In this crucial role, you will oversee the management of the Configuration Management Database (CMDB) and Discovery processes on the ServiceNow platform. As a vital member of the Application Development & Maintenance team, your focus will be on integrations, operational excellence, and data integrity, while also enhancing system capabilities. You will be responsible for the daily management of CMDB and Discovery functions, ensuring they operate seamlessly.

Key Responsibilities

• Operational Effectiveness: Manage ServiceNow Data incidents, defects, and tasks in alignment with established service level agreements (SLAs). Conduct regular health checks on the CMDB and Discovery data, monitor jobs, data loads, and mid servers, and rectify data errors through effective corrective actions.
• Discovery Configuration: Act as a subject matter expert (SME) in configuring and optimizing ServiceNow Discovery patterns and schedules, ensuring accurate identification and mapping of IT infrastructure and services, while minimizing CMDB gaps.
• Create and maintain schedules and patterns for improved operational efficiency.
• Integration and Development: Lead projects while providing timely updates on progress. Develop and integrate ServiceNow with external systems to enhance CMDB data, utilizing REST and SOAP APIs, and other web services. Implement automated data import processes, synchronization, and necessary modifications to maintain updated information. Ensure the timely rollout of new service graph connectors and plugin upgrades.
• Data Integrity and Quality: Establish and maintain stringent data governance and quality standards within the CMDB, ensuring data integrity and reliability to support operational and decision-making processes.
• Data Analysis and Reporting: Leverage ServiceNow reporting and analytics tools to develop insightful data reports and dashboards, assisting IT and business stakeholders in making informed decisions.
• Continuous Improvements: Collaborate through sprint planning and execution, advocating for and implementing enhancements aimed at improving data quality, process efficiency, and overall performance.
• Collaboration: Engage constructively within a cross-functional team environment, ensuring clear communication with stakeholders across IT and business units. Mentor less experienced colleagues to promote growth and development within the team.

Qualifications

• 4-8 years of relevant experience, including a minimum of 4 years of hands-on work in CMDB and Discovery.
• Bachelor's degree, or equivalent experience in a related field. An advanced degree may be advantageous.
• Strong understanding of SDLC and Agile methodologies, complemented by excellent oral and written communication skills.
• Technical Proficiency: In-depth knowledge of ServiceNow CMDB and Discovery processes, data modeling, and ITSM practices, alongside familiarity with cloud platforms (GCP, AWS, Azure). Proficient in scripting and automation within ServiceNow (JavaScript, Unix shell scripting, Windows scripting, PowerShell, Perl, Python).
• Integration Skills: Solid understanding of service graph connectors, various data sources, and significant experience with APIs (REST, SOAP).
• Analytical Skills: Strong analytical and problem-solving capabilities to derive actionable insights from data.

Preferred Certifications:

• ServiceNow Fundamentals
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist - Discovery
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations
• Cloud GCP/AWS certification is a plus.

What You Can Expect:

• Comprehensive knowledge and understanding of concepts and technical capabilities to perform diverse tasks.
• Opportunities to aid in the creation of policies and procedures.
• Engagement in complex projects of broad scope.
• Development of technical solutions to challenging problems.
• Innovative solutions aligned with organizational objectives.
• Independently managed workload with guidance on new projects.
• Potential mentoring of junior team members.

Salary Information: The anticipated salary range is $93,900 - $135,600, excluding bonus eligibility.

Benefits: Cardinal Health offers a comprehensive array of benefits to support the well-being of our employees, including:

• Comprehensive medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-life resources
• Paid parental leave
• Healthy lifestyle programs

The application window is set to close on 2/5/2026. We encourage interested candidates to submit their applications promptly.

The listed salary range is an estimate influenced by factors including geographical location, relevant education, experience, skills, and internal pay equity evaluation.

We encourage candidates returning to the workforce, individuals with disabilities, those without a college degree, and veterans to apply.

Cardinal Health is committed to promoting an inclusive workplace that appreciates diverse thoughts, experiences, and backgrounds. We celebrate differences and strive to ensure all employees feel empowered to be their authentic selves every day. Cardinal Health is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will be considered for employment irrespective of race, religion, color, national origin, ancestry, age, disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, public assistance status, genetic status, or any other status protected by law.

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