ServiceNow Intern – Service Order Management, TSM & GenAI Enablement

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

External Field

About the Program:

The Zayo Summer Internship Program is designed to cultivate the next generation of telecommunications professionals. Interns will gain meaningful, hands-on experience within a dynamic, fast-paced, and innovative environment. Our goal is to empower, develop, and connect our interns while fostering fresh perspectives and ideas that will drive our organization forward.

Program Details:

• Start Date: June 1, 2026
• Duration: 10 weeks
• Location: Denver, CO (Hybrid/Onsite)

About the Position

We are seeking a ServiceNow Intern to support Service Order Management and Telecom Service Management (TSM) initiatives with a focus on implementing ServiceNow Assist and GenAI-powered capabilities to improve operational efficiency and service visibility.

Key Responsibilities

Service Order Management & TSM

• Assist in configuring and enhancing Service Order Management workflows.
• Support service assurance use cases including service health monitoring and order tracking.
• Participate in workflow optimization and automation improvements.

GenAI & Intelligent Automation

• Help implement and test ServiceNow Assist / GenAI features.
• Support prompt configuration and user acceptance testing.
• Document GenAI configurations and operational workflows.

Platform Development & Integration

• Develop automation using Flow Designer, Business Rules, and scripts.
• Assist with REST API integrations across systems.
• Support dashboards and operational reporting.

Qualifications

Required

• Currently pursuing a degree in Information Systems, Computer Science, or related field.
• Basic understanding of ServiceNow platform and ITSM fundamentals.
• Familiarity with JavaScript and API integrations.
• Interest in GenAI and intelligent automation.

Preferred

• Exposure to ServiceNow TSM or Service Order Management modules.
• Familiarity with ServiceNow Assist or Now Intelligence.

What You’ll Gain

• Hands-on experience with ServiceNow Service Order Management and TSM.
• Practical exposure to GenAI implementation in enterprise platforms.
• Mentorship from ServiceNow platform leaders

Estimated base pay range for this role: $23.00-$25.00 USD/hour.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.

Additionally, this position may be eligible for certain benefits, such as health insurance and 401(k).

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.