ServiceNow Developer / Architect

Job Title: ServiceNow Developer / Architect

Reports To: (Senior IT Manager)

Work Location: Hybrid

Status: Non-Exempt

Full Time/Part Time: Full-time

Position Description:

1.Practical experience as a highly skilled ServiceNow Developer / Architect with deep expertise in Financial Services Operations (FSO), delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and complex workflow orchestration

2.ServiceNow FSO AI module experience - only been around 18-24 months

3.ITSM/CSM certification

4.Ability to connect APIs, spoke/hub

5.Able to thrive in high-pressure, high visibility role (this is a career building role)

6. Driven, doesn't need orders needs to drive the team and challenge things

Certifications or Degrees Required: Bachelor’s degree

Job Description:

As a Workflow Developer, you will be part of a team building technical business process and workflows leveraged by the Service Now / FSO platform. Your collaboration with technical teams and business stakeholders will allow you to identify business requirements and develop workflow solutions accordingly. If you have a passion for workflow efficiency, this may be a role for you.This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

The Workflow Processes team plays a critical role in building technical business process and workflows automated by Business Process Management (BPM) tools and services. This will allow our customer to monitor and optimize continuously to improve business processes to increase efficiency and reduce costs. This team is a collection of well-rounded developers supporting and maintaining the ServiceNow BPM environment to ensure high performance to avoid any business disruptions.

This role is hybrid (Mon through Thu on-site / Fri remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area. However, the remote location must be within the US.

• Build technical business process flows inside the Service Now - BAW tooling/environments.

• Take functional and process requirements from business teams and technical teams and translate the requirements into technical workflows, processes, user entry forms, work queues and associated human interactions inside the workflow tool.

• Design, develop, perform unit, system, integration and regression testing and implement BAW solutions into production.

• Serve as a mentor to assist with the cross training of existing staff with the best industry practices for developing BAW processes for consumption.

• Perform development tasks which will involve extraction and transfer of data, performing all associated transformations, validations, cleansing, and preparation of data for load into the applicable systems.

• Work on elements of large, complex installations.

• Develop and implement process improvements, act as an advocate for the business partners and work closely with the other IT resources to perform space planning, monitoring, security, performance tuning, archiving, and upgrade support.

• Work closely with users and management to maintain and continually improve the operations, maintenance, and documentation of the systems.

• Advocate for change and assist in the alignment of team initiatives to MIS strategic goals and priorities.

• Develop long term strategic road maps for the technology area in areas of expertise.

Requirements:

• Bachelor’s degree in information technology or related discipline and at least 5 years of experience in a technical role supporting and/or designing application technologies OR equivalent combination of education and work experience.

• Practical experience as a highly skilled ServiceNow Developer / Architect with deep expertise in Financial Services Operations (FSO), delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and complex workflow orchestration.

• Proven ability to design and implement end-to-end ServiceNow architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences.

• Hands-on practical experience developing workflows within the Service Now platform that include but are not limited to:

Strong hands-on experience with Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments.

O Advanced design and implementation of complex workflows, including approvals, escalations, SLAs, exception handling, and cross-platform integrations.

O Expertise in Flow Designer, Workflow Editor, Business Rules, Script Includes, UI Policies, Client Scripts, and Integration Hub.

O Deep understanding of FSO use cases, including onboarding, servicing, compliance tracking, audit readiness, and operational risk workflows.

O Architecting high-performance, reusable, and secure solutions, following ServiceNow best practices and platform governance standards.

O Strong integration experience with core banking systems, CRM platforms, data platforms, and event-driven architectures (REST, SOAP, messaging).

O Ability to translate business and regulatory requirements into clean technical designs, scalable data models, and maintainable workflows.

Bonus Points if you have:

• Financial services or banking industry experience.

Physical Requirements:

The physical requirements for this office role include the ability to sit or stand for extended periods, typically up to 8 hours a day, and regularly operate standard office equipment such as computers and phones. Employees should be able to lift to 15 pounds occasionally and frequently perform tasks that require typing, writing, and document handling. Effective verbal and written communication skills are necessary, along with adequate visual and auditory abilities to read materials and participate in meetings.

EEOC Statement:

Strategic Systems Inc., and its affiliates, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We believe diversity drives innovation and we are dedicated to fostering a workplace that respects and values the contributions of all individuals.