RCI-GRD-944-1 Lead ServiceNow Engineer HYBRID - C2H NJ/NY/CT

Lead ServiceNow Engineer – Integrated Risk Management (IRM)

Contract-to-hire

Location: This is a Hybrid role - 3 days a week in one of these office locations: NY, NY / Bethlehem, PA / Stamford, CT / Holmdel, NJ

Role Summary:

• This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNow’s product roadmap, upcoming IRM capabilities, and industry best practices.
• The individual will actively engage with ServiceNow product teams, stay ahead of platform innovations, and help Client assess how emerging features can strengthen our ERM capabilities.
• You will partner closely with business stakeholders, ServiceNow platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem.
• The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing Client’s risk management applications on ServiceNow.
• You will drive improvements in configuration standards, system reliability, performance, and automation.
• You serve as a mentor to junior engineers and collaborate closely with other Client Technology teams to ensure platform scalability and alignment to Client’s architecture and data standards.

You Have:

• 5+ years of hands-on ServiceNow development or advanced administration
• Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
• Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance, performance tuning, and system security.
• Experience leading technical troubleshooting and platform improvement initiatives.
• Strong communication, stakeholder partnership, and mentoring skills.
• Bias for automation, simplification, and continuous improvement.

Nice to Have :

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CISBCM, CISTPRM, or other relevant certifications.
• Experience with scoped applications, CI/CD pipelines, and update set management.
• Familiarity with risk, compliance, continuity, or thirdparty risk methodologies.
• Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
• Experience with integrations using REST, SOAP, or Integration Hub spokes
• Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM