Lead ServiceNow Engineer – Integrated Risk Management

Trident Consulting is seeking a " Lead Service Now Engineer – Integrated Risk Management (IRM " for one of our client in " NY, NY / Bethlehem, PA / Stamford, CI / Holmdel, NJ ". A global leader in business and technology services.

Title: Lead ServiceNow Engineer – Integrated Risk Management (IRM)

Location: NY, NY / Bethlehem, PA / Stamford, CI / Holmdel, NJ

Contract w2 – Contract to hire

This is a Hybrid role - 3 days a week in one of these Office locations

Please note, this is a contract to hire role, and we will only accept candidates who are legally authorized to work in the United States and do not require visa sponsorship (now or in the future).

Role Summary:

• This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNow’s product roadmap, upcoming IRM capabilities, and industry best practices.
• The individual will actively engage with ServiceNow product teams, stay ahead of platform innovations, and help Guardian assess how emerging features can strengthen our ERM capabilities.
• You will partner closely with business stakeholders, ServiceNow platform engineering, enterprise architecture, data teams, and risk domain leaders to shape the evolution of our risk technology ecosystem.
• The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering, maintaining, and advancing Guardian’s risk management applications on ServiceNow.
• You will drive improvements in configuration standards, system reliability, performance, and automation.

You will be responsible for following set of activities:

Run (Operations & Stability):

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
• Maintain shared dashboards and reporting data sources used by business stakeholders
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM

Change (Enhancements, Design and Development):

• Partner with business product owners to convert requirements into high quality technical designs aligned to OOTB best practices.
• Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
• Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
• Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
• Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
• Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Guardian
• Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge

Product & Strategic Engagement:

• Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
• Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
• Build working relationships with ServiceNow product managers and solution architects to advocate for Guardian’s needs.
• Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
• Provide thought leadership on how ServiceNow IRM can advance Guardian’s risk management maturity.
• Help shape long term technology strategy for ERM, BCM, and TPRM solutions

You Have:

• 10+ years of experience configuring and integrating enterprise SaaS platforms.
• 5+ years of hands-on ServiceNow development or advanced administration
• Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
• Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance, performance tuning, and system security.
• Experience leading technical troubleshooting and platform improvement initiatives.
• Strong communication, stakeholder partnership, and mentoring skills.
• Bias for automation, simplification, and continuous improvement.

Nice to Have :

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CISBCM, CISTPRM, or other relevant certifications.
• Experience with scoped applications, CI/CD pipelines, and update set management.
• Familiarity with risk, compliance, continuity, or thirdparty risk methodologies.
• Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
• Experience with integrations using REST, SOAP, or Integration Hub spokes
• Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM

About Trident:

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

Some of our recent awards include:

Trailblazer Women Award 2025 by Consulate General of India in San Francisco

Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.

Received the TechServe Excellence award.

Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America

Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.