ServiceNow Administrator

ServiceNow Administrator

Remote

Pay from: $110,000+/yr

MUST :

Experience Senior ServiceNow Administrator

Active DoW Secret clearance and/or eligible for High level Public Trust

4+ years of ServiceNow administration experience

Familiarity with integrations and troubleshooting external system connections

Experience managing users, roles, permissions, and catalog configuration

Strong experience supporting ITSM and/or CSM modules

Experience with ServiceNow Now Assist / AI capabilities is a plus

Experience supporting new ServiceNow implementations is a plus

Excellent communication skills both written and verbal

Highly analytical with strong problem-solving skills

ServiceNow Certified System Administrator (CSA) required

Bachelor's degree or 4 additional years of experience

DUTIES:

The ideal Senior Administrator will support Government customer with ServiceNow Customer Service Management (CSM) implementation to support a 24/7 contact center

Perform day-to-day administration of the ServiceNow platform, including users, groups, roles, and role-based access control (RBAC)

Configure forms, fields, views, notifications, and basic workflows

Manage service catalog items, knowledge base articles, and self-service portal functionality

Support configuration and maintenance of ITSM and/or CSM modules

Support operations and maintenance of scoped ServiceNow applications

Provide Tier 2/3 support for platform issues and coordinate with developers when needed

Monitor system performance, identify issues, and implement configuration-level improvements

Maintain data quality, assignment groups, and routing rules

Stay current with ServiceNow releases and platform capabilities

Document configuration standards and administrative procedures

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".