ServiceNow Developer | PAN India | Hybrid | Immediate Joiner
Posted 10 hours ago
Job Role: ServiceNow Developer
Experience: 7 Years
Location: PAN India (Hybrid)
Key Responsibilities
- Solution Design & Development:
o Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions, focusing on CSM and Service Portal functionalities
- Service Portal Development
o Design, configure, and customize ServiceNow Service Portals aligned with business requirements.
o Develop reusable UI components and ensure mobile‑friendly, responsive user experiences.
- Widget Architecture & Lifecycle
o Build, extend, and maintain ServiceNow Service Portal Widgets using AngularJS, HTML, CSS, JavaScript, and server‑side scripts.
o Manage full widget lifecycle including initialization, data provisioning, event handling, and versioning.
- Catalog Integration in Portal
o Implement and customize Service Catalog items, order guides, and record producers for seamless portal consumption.
o Integrate workflows, client scripts, and UI policies to enhance catalog usability within the portal.
- Security & ACLs in Portal
o Configure and troubleshoot Access Control Lists (ACLs), roles, and client-side/server-side security within the Service Portal.
o Ensure secure access to widgets, data sources, and catalog items following best practices.
- Performance Optimization
o Optimize portal performance through efficient scripting, data caching, minimized server calls, and UI best practices.
o Conduct performance assessments and implement corrective actions to enhance load times and responsiveness.
- Theming, Branding & Accessibility
o Create and maintain portal themes, branding styles, and custom layouts aligned with UX/UI guidelines.
o Ensure portals meet accessibility standards (WCAG/ADA) for inclusive user experiences.
- Search & Knowledge Integration
o Configure and enhance ServiceNow search features including Zing search, Knowledge Base integration, and contextual search.
o Promote effective knowledge consumption within the portal.
- Upgrades, Source Control & Testing
o Support platform upgrades by validating portal functionality and remediating issues.
o Utilize Source Control (Git) and ServiceNow’s Studio for version management.
o Conduct unit testing, regression testing, and cross-browser testing for all portal components.
- Knowledge of CSM workflows and how they integrate with Service Portal.
Mandatory skills:
Service Portal Development
ServiceNow CSM
ServiceNow Scripting
