Service Now Developer

Department/Unit:

AMHS - IT Business Applications

Work Shift:

Day (United States of America)

Salary Range:

$78,773.63 - $122,099.12

The ServiceNow Developer is a highly skilled technical leader responsible for designing, architecting, and delivering complex, enterprise grade solutions on the ServiceNow Now Platform. This role leads significant initiatives or major components of large programs, ensuring solutions are secure, scalable, upgrade safe, and aligned with organizational governance, compliance, and architectural standards. The SN Developer partners closely with architects, business stakeholders, and cross functional teams to analyze requirements, optimize processes, and deliver high value outcomes that improve operational efficiency and support patient care. In addition to deep hands on development, this role provides technical leadership, mentors other developers, drives automation and CI/CD maturity, and contributes to platform roadmap and continuous improvement efforts across the enterprise. The ServiceNow Developer plays a critical role in designing, building, and maintaining secure, scalable, and upgrade-safe solutions on the Now Platform. This position is responsible for translating business requirements into high-quality configurations, custom applications, and integrations that align with Albany Med's governance standards and healthcare compliance requirements.

In addition, Albany Med Health System offers financial incentives for earning additional ServiceNow certifications, recognizing the time, effort, and expertise required to advance technical skills

Essential Duties And Responsibilities

• Lead end to end solution design and architecture for complex ServiceNow features and applications, ensuring alignment with platform guardrails, governance standards, and best practices.
• Design advanced workflows, automation strategies, and scoped applications, including data modeling aligned with CSDM and stewardship of CMDB data usage.
• Architect and standardize enterprise integration patterns using REST/SOAP, IntegrationHub, and reusable spokes/actions; define MID Server strategy, security, performance, and operational resilience.
• Define and enforce application and platform security architecture, including table and field level ACLs, data policies, scripted controls, instance security best practices, and HIPAA considerations.
• Drive upgrade safe development practices, including source control branching strategies, code reviews, and coordinated release trains.
• Establish and institutionalize automated testing using ATF, including regression coverage and integration of tests into CI/CD pipelines with quality gates.
• Collaborate with architects and business stakeholders to translate complex requirements into scalable, maintainable solutions that deliver measurable value.
• Mentor and coach developers on secure coding, platform best practices, testing strategies, and solution design.
• Shape ServiceNow product roadmaps, upgrade strategies, and continuous improvement initiatives; contribute to long term platform vision.
• Engage with vendors and the ServiceNow community to stay current on platform capabilities, emerging best practices, and healthcare specific use cases.
• Participate in incident and problem resolution related to complex platform or integration issues.
• Developing workflows, automations, and user interfaces using ServiceNow’s integrated development tools, including App Engine, Flow Designer, and IntegrationHub
• Implementing robust security controls (ACLs, data policies) and ensuring upgrade-safe designs
• Creating and maintaining automated tests (ATF) and supporting continuous improvement/deployment (CI/CD) pipelines
• Collaborating with architects, product owners, and business stakeholders to deliver innovative solutions that improve operational efficiency
• Participate in continuous improvement initiatives, maintain proficiency through ongoing certification and training, and contribute to the ServiceNow Center of Excellence by sharing knowledge and mentoring peers.

Qualifications

• Associate's Degree in related field - required
• 4-6 years of related experience - required
• Junior plus expert-level solutioning across modules; Continuous integration/ deployment, source control governance, upgrade readiness.
• CMDB/CSDM alignment; champion governance and best practices.
• Strong scripting (server/client), Service Portal/UI Builder, IntegrationHub.
• Advanced app design, performance tuning, security (ACLs), automated testing (ATF).
• Analyze and resolve application defects; propose configuration changes.
• Lead complex defect resolution and root cause; optimize designs for scale.
• Communicate tradeoffs and impacts to stakeholders; document changes.
• Influence cross-functional teams; present technical options and roadmaps.
• Lead feature delivery, regression automation, and upgrade planning.
• Recommend and implement improvements; measure outcomes.
• Proficient across platform tools (Studio, AES, Flow Designer, ATF).
• ServiceNow Certified System Administrator and Implementer Certifications Upon Hire - required

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.