ServiceNow Administrator IV

100% Remote

Multiple interviews with ServiceNow resources (no more than 3) About the Role

The Service Management Platform Team is charged with governing and simplifying Information Technology Service Management across multiple internal and external teams and business partners in relation to ServiceNow. This role is responsible for developing, managing, and directing ServiceNow support services to ensure they meet business needs and IT requirements. The ServiceNow Developer will interface closely with Service Delivery, Product Owners, Architecture, and Solution Teams to design and implement IT Service Management solutions. This role supports the design, execution, and maintenance of ServiceNow integrations across multiple modules and works across technology teams, process owners, and business partners to define, execute, and manage application sustainment, enhancements, and new development. Primary Purpose

The ServiceNow Developer will analyze, design, and implement capabilities on the ServiceNow platform. Work will range from small stories to large epics and is primarily focused on ITSM, while also spanning other ServiceNow modules and integrations. The roadmap and backlog include:

• Building new platform capabilities
• Reducing technical debt by removing or limiting customizations
• Returning functionality to out‑of‑box (OOB) where feasible
• Improving usability and user experience across the platform, including mobile, portal, and UI enhancements
• Enhancements in areas including but not limited to CMDB, Discovery, SecOps, ITOM, and CSM

This role participates fully in the development lifecycle and requires strong analytical skills, deep understanding of IT Service Management processes, and solid working knowledge of applications, infrastructure, networks, and business processes. Key Responsibilities

• Deliver new ServiceNow features with a strong focus on user experience and platform usability
• Actively reduce technical debt and support platform modernization efforts
• Design and implement solutions aligned with ServiceNow best practices and OOB capabilities
• Develop and enhance ITSM processes, supporting mature and scalable workflows
• Build, maintain, and enhance enterprise integrations (50 existing integrations)
• Utilize all ServiceNow integration patterns, including:
• MID Server
• REST/SOAP APIs
• IntegrationHub spokes
• Collaborate closely with Service Delivery teams and Product Owners to define and prioritize work
• Support initiatives that enable adoption of new ServiceNow capabilities (e.g., Now Assist)
• Ensure code quality, performance, and maintainability across solutions Development Lifecycle & Delivery
• Participate in the full SDLC: Dev → QA → UAT → Show Me (with Product Owners) → Production
• Ensure testing is finalized and formally signed off prior to releases
• Support a fast‑paced Agile environment with production releases occurring two days after Show Me
• Participate in production release windows, typically Thursday nights between 1:00-4:00 AM ET (flexibility may be discussed)
• Success measured through story completion and development accuracy within the Agile framework Required QualificationsMust‑Have
• Strong ServiceNow scripting experience, including:
• Glide API
• Server and client scripts
• Business rules
• UI policies/actions
• Flow Designer
• ServiceNow Certified System Administrator (CSA)
• Experience developing solutions across ITSM Nice‑to‑Have
• Experience with or exposure to:
• CMDB, CSDM alignment, Discovery, service mapping
• SecOps, ITOM, CSM
• UX technologies such as Service Portal, UI Builder, Agent Workspace, and Mobile
• Security concepts including ACLs
• Additional ServiceNow certifications (CIS, CAD) Work Model & Additional Details
• 100% Remote
• Preferred candidates located in Eastern or Central time zones
• No sponsorship required; potential for future full‑time conversion
• No upcoming major platform upgrades or store app deployments currently planned

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal Id: 26-07339