ServiceNow Project Manager

Job Title: ServiceNow Project Manager

Location: Remote/San Francisco, CA

Position Type: Full-time, Direct Hire

Salary Range: $135-150,000 (negotiable based on experience)

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Summary:

The ServiceNow Project Manager will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Responsibilities:

Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.

Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.

Manage vendor relationships, including ServiceNow partners and system integrators.

Ensure alignment with enterprise architecture, security, and compliance standards.

Drive change management, training, and communication strategies to support adoption.

Qualifications:

7+ years of Project Management experience.

At least 7+ years experience leading ServiceNow implementations.

ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM and/or SSM.

Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM.

Strong leadership and stakeholder management skills.

Experience managing cross-functional teams and third-party vendors.

Excellent communication, organizational, and problem-solving skills.

Must be fluent at using either agile or waterfall project management methodologies. xywuqvp

Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.