Technical Strategist & Architect Sr (ServiceNow Solutions Architect Sr.)

Overview

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the wellbeing of our community.
• We act ethically.
• We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

Location

Atlanta, Georgia (In Person in the office)

Job Summary

Technology Strategist is responsible for developing and executing technology strategies that align with the institution¿s mission and long-term goals, while driving innovation and enhancing operational efficiency. This role involves evaluating emerging technologies, identifying opportunities for digital transformation, and collaborating with stakeholders to ensure the seamless integration of technology across the organization. The strategist plays a key role in shaping the institution¿s technological vision and ensuring that IT initiatives support strategic priorities.

Responsibilities

Job Duty 1 -

Develop and implement comprehensive technology strategies that align with the institution's long-term goals and enhance overall operational efficiency.

Job Duty 2 -

Analyze emerging technologies and trends to identify opportunities for innovation and improvement in the institution's technology landscape.

Job Duty 3 -

Conduct assessments of current technology systems and processes to identify gaps and recommend enhancements that drive performance and effectiveness.

Job Duty 4 -

Lead cross-functional teams in the evaluation and selection of technology solutions, ensuring alignment with institutional priorities and budget constraints.

Job Duty 5 -

Establish key performance indicators to measure the success of technology initiatives and provide regular reports to senior leadership on progress and outcomes.

Job Duty 6 -

Facilitate training and development programs for staff to ensure they are equipped to utilize new technologies effectively and efficiently.

Job Duty 7 -

Foster a culture of innovation by promoting collaboration and knowledge sharing among stakeholders to identify and develop technological advancements.

Job Duty 8 -

Stay informed about industry best practices, regulations, and standards to ensure the institution's technology strategy remains relevant and compliant.

Job Duty 9 -

Collaborate with academic and administrative departments to understand their technology needs and provide tailored solutions that support their objectives.

Job Duty 10 -

Perform other duties as assigned.

Responsibilities

The ServiceNow Solutions Architect will be a key member of the Digital Business Enablement team within the Office of Information Technology, collaborating with Program Leads, Executive Sponsors, and business stakeholders to design and deliver enterprise ServiceNow solutions across Human Resources, Finance, Administrative, and Technology Services. Solutions are expected to align with ServiceNow platform best practices, be scalable and sustainable, and support robust performance analytics to enable continuous improvement. This role also provides mentorship and technical guidance to ServiceNow product owners and developers within Digital Business and the Citizen Developer Program.

Educational Requirements

Required Qualifications

Bachelor's degree in related discipline or equivalent, related experience.

Other Required Qualifications

Must possess or be able to obtain state of Georgia license within one year

Required Experience

8+ years of relevant experience.

Preferred Qualifications

Additional Preferred Qualifications

Leadership skills, including working with diverse groups collaboratively in gaining consensus; leadership specific to IT services and support units (help desks and public computing facilities, infrastructure, administrative, etc.); professional staff management; negotiating complex contracts

Preferred Educational Qualifications

Master's degree in related discipline or equivalent, related experience.

Preferred Certifications

• ServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist

Preferred Skills

• Proven experience architecting and implementing ServiceNow solutions across multiple product lines, including HR Service Delivery (HRSD), IT Service Management (ITSM), and Customer Service Management (CSM), within complex business environments; experience in Higher Education is a plus.
• Exceptional communication skills with demonstrated confidence in engaging executive level stakeholders, and the ability to translate complex technical concepts into clear, actionable business language.
• Expert knowledge of the Common Services Data Model (CSDM) and a proven ability to apply its concepts to real world operational and architectural scenarios.
• Experience working with Agile development teams and modern delivery practices.
• Strong organizational and time management skills, with a high level of professionalism and attention to detail.
• Self-motivated, adaptable, and able to work independently while contributing effectively within cross functional teams.

Proposed Salary

$116,775 - $142,500 depending on experience and preferred skills.

SKILLS

Knowledge, Skills, & Abilities

This job requires expert knowledge of technology as applied in a research university environment, especially in the areas of design, development and support of enterprise services

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may require travel

This position does not require security clearance.

Background Check

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening