ServiceNow Functional Product Owner (HRSM)

Job Description

Key Responsibilities

• Product Vision & Strategy
• Define and communicate a clear product vision aligned with HR Digital Services goals
• Develop and maintain a strategic product roadmap
• Stakeholder Engagement & Collaboration
• Gather, analyze, and prioritize requirements from HR leaders, stakeholders, and end users
• Act as the bridge between business stakeholders and the development team
• Backlog Management
• Own and manage the product backlog
• Prioritize features based on business impact, urgency, and value
• Ensure backlog transparency and alignment with stakeholders
• Product Development & Delivery
• Oversee end-to-end product development
• Ensure timely delivery of high-quality features through testing and validation
• Performance Monitoring & Optimization
• Track KPIs and user feedback
• Continuously improve product performance and adoption
• User Experience & Adoption
• Ensure the product is intuitive and user-friendly
• Drive user adoption through effective strategies and engagement initiatives
• Compliance & Risk Management
• Ensure compliance with relevant regulations and standards
• Identify and mitigate potential risks
• Vendor & Ownership Management
• Co-manage vendor relationships
• Collaborate with vendors and internal teams to influence the product roadmap
• Support change management, including training and documentation
• Decision-Making
• Make data-driven decisions on feature development and prioritization
• Balance business needs, user feedback, and technical feasibility

Required Skills

['ServiceNow']

Additional Information

Skills & Qualifications

• Domain Expertise: Strong understanding of HR processes and digital HR solutions
• Product Management: Experience in product lifecycle management, roadmap planning, and prioritization
• Stakeholder Management: Excellent communication and influencing skills
• Agile Methodologies: Hands-on experience with Agile frameworks (user stories, sprint planning, acceptance criteria)
• ServiceNow HRSM: Experience with ServiceNow HR Service Management is highly preferred