ServiceNow Solutions Director

Job Description

TCS is looking for passionate individuals in the role of Solutions Director to join our ServiceNow Practice. The consultant will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Solutions Director :

• is expected to develop, present TCS’ services capabilities and tailor-made solutions to address customers’ business requirements.
• should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements.
• would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.

Responsibilities

• Drive sales and solution activities, solution designing, and project planning
• Identify white spaces and position ServiceNow across the enterprise
• Craft end-to-end transformation journeys powered by Agentic AI
• Contribute to project strategy and deliverable planning
• Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Evolve business solutions, articulate as appropriate to client audiences
• Provide product demos and support proof of concepts as required
• Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
• Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
• Develop and share reusable assets that can be readily applied to new opportunities

Required Skills

• 15+ years of overall IT experience with 5+ years' experience in ServiceNow presales.
• Experience in ITxM, CMDB, CSDM and Discovery
• Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions
• Technical knowledge in the following areas:
• ServiceNow Platform, workflows, Integrations
• ServiceNow implementation experience
• Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
• ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
• Able to mentor, build teams, work in a team, work independently.
• Able to conduct customer workshops and roadmap sessions

Soft Skills

• Good oral and written communication skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Good organizational and inter-personal skills to communicate with business stakeholders
• Self-driven, motivated and results orientated
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to navigate complex ecosystems and manage multiple stakeholders

Travel: - Willingness to travel as necessary