Senior Consultant, ServiceNow ITOM Implementation

Your Journey at Crowe Starts Here:

At Crowe, we’re committed to helping you build a fulfilling and rewarding career. We offer you the flexibility to balance work and personal life while entrusting you to deliver impactful results. We value you for who you are, care for your well-being, and support your career advancement. Our 80-year legacy is built on a foundation of excellent service through innovation across our audit, tax, and consulting divisions. We're continually investing in groundbreaking ideas, including AI-driven insights and technology-infused solutions to enhance our services. Join Crowe to shape the future of our industry!

Job Description:

Crowe is on the lookout for a highly technical Senior Consultant to enrich our growing ServiceNow ITOM (IT Operations Management) team. This role is perfect for someone passionate about hands-on ServiceNow development and configuration work, particularly with ITOM modules such as Discovery, Service Mapping, and Event Management. You will work as part of a collaborative delivery team, designing and building robust, scalable ServiceNow solutions that yield tangible results for our clients.

Responsibilities:

• Perform advanced technical configuration and scripting for ServiceNow ITOM, including:
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integration solutions with external systems, such as monitoring tools and CMDB feeders.
• Convert technical requirements and architecture into scalable, maintainable implementations.
• Collaborate closely with Solution Architects and engagement leads to ensure the quality and alignment of solutions.
• Create and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployments, and ongoing performance optimization.
• Participate in internal technical design sessions and code review processes.
• Engage with clients during technical workshops, validations, or post-go-live support.

Desired Skills:

• Strong proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methodologies.
• In-depth knowledge of ServiceNow CMDB, discovery patterns, and infrastructure modeling.
• Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, and LogicMonitor.
• Familiarity with cloud infrastructures (AWS, Azure, GCP) and hybrid environments.
• Robust troubleshooting skills with MID Servers, connectivity, and system performance.

Certifications:

• ServiceNow Certified Systems Administrator (CSA) - Preferred
• ServiceNow Certified Implementation Specialist (CIS) - Discovery, Service Mapping, or Event Management - Preferred
• Certified Application Developer (CAD) - Preferred

Qualifications:

• 3+ years of professional experience in related roles.
• 2+ years of direct ServiceNow ITOM hands-on experience.
• Demonstrated expertise in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to deliver technical solutions independently with minimal supervision.
• Excellent written and verbal communication skills, especially in documenting complex logic.
• Comfortable working both autonomously and collaboratively in distributed teams.
• Willingness to travel up to 30% as required for client engagements.

Why Crowe?

Crowe’s ServiceNow practice empowers technical professionals to perform meaningful work in a dynamic, collaborative environment. As a Senior Consultant, you will work alongside industry-leading experts and will be trusted to deliver powerful solutions that support IT operations at scale. This is an ideal place for you to grow your ServiceNow skills or deepen your expertise in ITOM.

We expect our candidates to embody Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are and we require all our employees to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Crowe is currently not sponsoring work authorization.

The wage range for this role reflects various factors considered when making compensation decisions including skill sets, experience, training, certifications, and organizational needs. A reasonable estimate of the current range is $79,100.00 - $156,600.00 per year.

Our Benefits: Your exceptional experience begins at Crowe. We recognize that great people are essential to our success. That’s why we offer a comprehensive total rewards package.

How You Can Grow: We will support your talent in an inclusive culture that values diversity. Regular meetings with your Career Coach will guide you in achieving your career goals and aspirations.

More about Crowe: Crowe is a leading public accounting, consulting, and technology firm in the U.S., delivering specialized audit, tax, advisory, and risk services. Recognized as one of the country’s best workplaces, Crowe serves clients worldwide as an independent member of Crowe Global, a large global network of accounting and advisory firms.

Crowe LLP is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state, or local laws.

Crowe does not accept unsolicited candidates, referrals, or resumes from any staffing agency or third-party service. Any submissions made will be considered the property of Crowe.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.

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