Release Manager (ServiceNow-focused)

Title: Release Manager (ServiceNow-focused)

Location: Irving, TX (hybrid onsite)

Duration: 18-month W2 contract

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications, US:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working with SDLC (Systems Development Life Cycle)
• SDLC Tracker Experience
• AGILE/JIRA experience
• Enterprise Change Management
• Enterprise Incident Management
• Planning and running effective meetings (Teams) with large teams
• Building rapport and effective collaboration with ServiceNow and all ServiceNow Build Team resources

Job Expectations:

• Plan, manage, coordinate, communicate and deploy weekly and "on demand" (expedited / emergency) releases on a rotational basis (nights & some weekends)
• Participate in additional ServiceNow release management activities: Patching, Cloning, Upgrades, Key Notifications (gathering information, drafting and distribution) and AGILE/JIRA daily standups and story tracking
• Environment Management