ServiceNow HR Service Delivery (HRSD) Consultant

Position - ServiceNow HR Service Delivery (HRSD) Consultant

Location - New Brunswick/Raritan, NJ

Duration - Full Time

Job Description

Role Overview: We are looking for an experienced ServiceNow HR Service Delivery (HRSD) Consultant to join our client engagement in New Jersey. The ideal candidate brings deep functional and technical expertise in ServiceNow HRSD, with a strong track record of successful implementations and the ability to work directly with HR and business stakeholders.

Key Responsibilities:

Lead discovery and design workshops with HR stakeholders to assess current HR service delivery processes, pain points, and future-state requirementsConfigure and optimize ServiceNow HRSD modules including HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management, and Portal/User ExperienceTranslate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goalsLead workstreams such as process design, configuration, testing, and deploymentConfigure and implement improvements to knowledge articles, self-service workflows, and ticket deflection strategiesCollaborate with HR, IT, and business stakeholders to ensure seamless operations and platform adoption

Required Skills & Qualifications:

10+ years of overall IT experience; 5+ years of hands-on ServiceNow HRSD experienceStrong knowledge of HR processes, ServiceNow platform configuration, and technical expertise in scripting and integrationsStrong awareness of ServiceNow HRSD AI and automation capabilities, and integrations with people technology and collaboration toolsExcellent communication, stakeholder management, and facilitation skills with the ability to influence and collaborate at all levelsExperience with Agile/Scrum delivery methodologies

Preferred Certifications:

ServiceNow Certified System Administrator (CSA); ServiceNow HRSD or HR-Suite Implementation Specialist