ServiceNow Administrator/Developer (m/w/d) - Short-Term

Job DescriptionJob Description

Work Arrangement: Remote

Duration: Short Term Project

Experience: 5 + years

1099 or C2C,

No visa transfers, or sponsorship

The ServiceNow Administrator/Developer is responsible for the administration, configuration, development, and continuous improvement of the ServiceNow platform. This role ensures optimal performance, supports business process automation, and delivers scalable, secure solutions aligned with governance, compliance, and service management standards.

Engagement Details

Key Responsibilities

Administer and maintain ServiceNow (users, roles, groups, ACLs, licensing).

Configure and manage system properties, workflows, business rules, UI policies, client scripts, and data policies.

Monitor platform health, performance, and diagnostics; troubleshoot and resolve issues.

Manage upgrades, patches, and release activities, including validation and regression testing.

Ensure platform security and compliance with governance standards.

Implement and enforce ServiceNow best practicesto ensure upgrade-safe, maintainable, and scalable solutions.

Define solution scope and objectives; produce detailed build specifications and technical documentation.

Develop and customize solutions using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.

Build and maintain custom tables and scoped applications; develop Service Portal widgets when needed.

Configure Service Catalog items and workflows; develop dashboards, reports, and performance analytics.

Implement assignment rules (FIFO/LIFO), SLAs, and case routing.

Support Agile delivery by assisting with user story creation, grooming, coding, QA, and documentation.

Design and maintain integrations with external systems using REST, SOAP, and JSON.

Develop REST APIs and inbound and outbound integrations; automate processes using Flow Designer and Integration Hub.

Minimum Qualifications

3 plus years of hands-on ServiceNow development experience

3 plus years of IT application solution delivery experience

Strong experience translating requirements into technical designs, builds, and documentation

Proven ability to implement ServiceNow best practices and governance standards in production environments

Required Experience

ServiceNow platform development, 3 years, Required

IT application system delivery, 3 years, Required

Platform customization (ServiceNow or similar), 2 years, Required

Custom application development including Service Portal widget creation, 2 years, Required

Core applications (Incident, Problem, Change, Knowledge, Service Catalog), 2 years, Required

JavaScript development (HTML5, Jelly, jQuery, AngularJS), 2 years, Required

Agile and Scrum implementation, 2 years, Required

ServiceNow Developer Certification, Required

Highly Desired

Integrations (SOAP, REST, JSON, JDBC, file imports)

Integration platforms such as MuleSoft or Apigee

ServiceNow administration capabilities including CMS, ACLs, workflows, UI actions, UI policies, dictionary, catalog items

Orchestration and Discovery experience

Refactoring legacy ServiceNow applications

ServiceNow instance upgrade experience