Incident Management Consultant (JDE, ServiceNow) | HYBRID - Des Moines, IA

Work Location: HYBRID - Des Moines, IA (2 days/week onsite).

Duration: 6 months

Responsibilities:

• Provide support for JDE primarily in Finance module and other surrounding interfaces and peripheral systems
• Triage andor resolve Incidents prioritize and thereafter track to closure in ServiceNow
• Provide fix for issues or drive issues to resolution by escalating to respective stakeholders
• Assist compliance team with their Audits as needed
• Lead andor support Root Cause Analysis RCA
• Work on bulk data update requests
• Identify and lead problem management tickets to eliminate or Shift Left or automate
• Documentation Standard work creation resulting in left shift
• Process gap identification and remediation
• Generate ideas for incident reducing automation
• Maintain recurring issue tracker and remediation plan
• Month end monitoring and support process status communication
• Work from client office based out in Desmoines Iowa and serve as a liaison between IT and business users
• Work closely with the LTIMindtree project manager and client business teams
• Coordinate with LTIMindtree team based out in India and USA Skills:
• Possess good understanding of Accounts Payable Accounts receivable General Ledger Fixed Assets Project Cost Management business processes
• Experience in oil and gas industry is preferable
• Must have experience of leading a JDE Support project in an onsiteoffshore model
• Must understand the JDE SDLC process test script creation and should be able to handle functional testing ICRP and UAT
• Oracle JD Edwards Finance Consultant

Required Skills : Oracle Applications,servicenow

Basic Qualification :

Additional Skills : Supply Chain Security Specialist,CRM / ERP

Background Check : No

Drug Screen : No