Senior ServiceNow CRM Architect | AI-Driven Solutions

Scope: Full-time

Start: Immediately/flexible

? Who We Are & What Makes Us Special

We are a young, dynamic consulting company with a clear mission: we help businesses sustainably automate and optimize their processes - powered by ServiceNow and cutting-edge AI technology. Our team combines years of experience in IT consulting and startups with a passion for doing things differently and better.

What drives us

We believe that true innovation happens when people take ownership and shape things together. That's why we live entrepreneurship not only internally, but also in the way we work with our clients: approachable, solution-oriented, and always at eye level.

Our promise We establish ServiceNow as a central platform for workflows, data, and AI. With state-of-the-art AI, we digitize and automate processes - from CRM and customer service to HR and IT. The result: radically increased efficiency, full transparency, and a user experience that inspires.

Our vision Pulse & Patterns was founded to build a company that makes decisions aligned with our values and enables genuine co-creation. We live a culture where trust, freedom, and innovation are paramount. We don't care when or where you work - we care about what you achieve. From day one, you'll take on responsibility, bring your ideas to the table, and become part of a team that values you as a person. Together, we shape not only our clients' futures, but our own growth - and we look forward to people who want to walk this path with us.

? The Role You know ServiceNow CRM from the inside and now you want to work in an environment that gives you real room to shape things. With us, you bring your experience in CSM, FSM, or SOM directly into customer projects, develop solutions hands-on on the platform, and grow step by step into greater responsibility. No endless approval processes, no corporate overhead, you work close to the customer, close to the team, and close to real results.

Project Ownership & Technical Delivery: As the technical point of contact for our customers, you lead technical onboarding, analyze existing processes and platform configurations, and develop tailored solution approaches from them - always closely aligned with the customer's real needs.

Analysis & Solution Design: You capture customer processes, understand their requirements, and translate them into well-thought-out technical solution proposals.

Grow & Contribute: As an active team member, you share your knowledge with others, learn from more experienced colleagues, and continuously develop yourself - professionally and personally.

? What You Should Bring

• At least 4 years of experience configuring and implementing ServiceNow or comparable CRM platforms (eg Salesforce).
• Hands-on experience in at least one of the areas CSM, FSM, or SOM.
• Experience integrating AI tools or automation into workflows.
• Ability to capture, structure, and translate requirements into technical solutions.
• Excellent English, written and spoken (C1 level), German skills at least at B1 level.
• Willingness to travel for customer appointments and team events.
• Self-motivation and a genuine drive to move things forward in a small team.
• Certified System Administrator (CSA)
• Certified Implementation Specialist - CSM, FSM
• No ServiceNow background? No problem - comparable experience and certifications, eg with Salesforce (Service Cloud Consultant, Field Service Lightning), work well for us too.

? What You Can Expect from Us

• Creative Freedom & Career with Perspective - Real Impact. You help build our ServiceNow business from the ground up - from strategy to team
• Innovative Environment - Short decision-making paths, dynamic growth, close collaboration with the founders
• Personal & Professional Development - A steep learning curve with a dedicated training budget to strengthen your individual skills
• Flexible Work - Flexible working hours, whether remote or from a design office at 15 locations across Germany - because we respect you and your personal life

We are looking for people who want to bring their energy, knowledge, and creativity to the table. People who don't shy away from responsibility, but embrace it. People who are at home in a consulting environment, or want to be, and who enjoy shaping Pulse & Patterns together with us.

We look forward to hearing from you!

You're excited to meet us, but we currently don't have a listed position that speaks to you? Then apply on our website with a Proactive application and tell us why you want to join us and what you want to make happen here. For us, a motivated mindset outweighs a perfect skill set. We look

Web Reference : AJF/932369696-202 Posted Date : Sun, 05 Apr 2026

Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Pulse & Patterns. Any external website and application process is not under the control or responsibility of IT JobServe