Principal Technical Consultant, Data

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job DescriptionThe Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform.

What you get to do in this role:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.Devising and reporting on integration development plans and strategies.Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.Developing asynchronous messaging architectures, rule-based systems, and network architectures.Coordinating activities with other developers to ensure that integration projects are completed on time.Formulating strategies and designing architectures for systems integrations.Ensuring that best practices in integration processes are followed by the organization.Act as an SME to solve complex user issues related to Integrations solutions.Checking and correcting conflicts in data configurations and overlaps.Maintaining the integrity and smooth functioning of the company's integration architecture.Analyzing and improving current system integrations and migration strategies.Identifying, debugging, and advising on system errors or architecture issues.

QualificationsTo be successful in this role, we need someone who has:

At least 8 years of configuration/development experience for complex, highly capable, integration technologiesMaintain at least 2 ServiceNow mainline CIS certificationsMaintain ServiceNow Certified Application Developer (CAD) certificationExtensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologiesAct as a technical lead on any engagementDemonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/s