Join as a Senior Business Analyst specializing in ServiceNow support and process improvement. Leverage your technical acumen to modernize applications and strengthen enterprise architecture in a hybrid setting. This role requires interaction with business and technical teams to support application modernization initiatives. You will manage requirements gathering, conduct gap analyses, and help transition legacy systems to modern platforms like ServiceNow and SharePoint Online, enhancing efficiency and governance across projects. Key Responsibilities:

• Facilitate requirements gathering with IT stakeholders
• Create detailed documentation including user stories and process flows
• Conduct gap analysis, testing, and implementation support
• Manage ServiceNow configurations and platform governance
• Track project deliverables, risks, and timelines Requirements:
• Mandatory CBAP Certification (IIBA)
• Bachelor’s degree in a related field
• Over 5 years of Business Analysis experience
• Practical knowledge of ServiceNow and enterprise architecture
• Proficient in process mapping and documentation Transform legacy systems and drive modernization initiatives as a skilled Business Analyst, enhancing communication and collaboration across teams.

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