ServiceNow Development Lead

We have a client that is looking to hire a ServiceNow Development Lead on a full-time basis.

Location: Plano, TX

Work Environment: Hybrid (4 days a week in the office)

Client is not able to provide sponsorship now or in the future. Applicants must be authorized to work in the U.S. without sponsorship.

Experience & Qualifications

• 7+ years of hands-on experience with the ServiceNow platform, including development, administration, or platform engineering
• 3+ years in a senior or lead technical role supporting ServiceNow
• Strong expertise in ServiceNow scripting, APIs, data models, and workflow automation
• Proven experience with ServiceNow platform architecture, best practices, and upgrade planning
• Demonstrated ability to lead technical design efforts and mentor engineers
• Skilled in translating business requirements into scalable technical solutions
• Experience operating ServiceNow as an enterprise platform or product (e.g., CoE or platform ownership model)
• Background working in large, global enterprise environments
• Familiarity with Agile and Scrum delivery methodologies

Key Responsibilities

• Partner with the ServiceNow Architect to design and implement platform solutions across ITSM, ITOM, ITAM, CMDB, and custom applications
• Define, document, and enforce platform standards, patterns, and best practices aligned with the ServiceNow Now Platform roadmap
• Act as a technical escalation point for complex platform issues, integrations, and performance challenges
• Ensure platform solutions are secure, scalable, upgrade‑safe, and compliant with enterprise governance standards
• Lead hands-on development and configuration using JavaScript, Glide APIs, Flow Designer, IntegrationHub, UI Builder, and ServiceNow data models
• Review solution designs, code, and configurations to ensure quality, maintainability, and alignment with platform strategy
• Collaborate with product owners and stakeholders to translate business needs into effective technical solutions
• Plan and guide technical execution for releases, upgrades, and major platform enhancements
• Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators
• Establish and maintain development standards, code review processes, and technical documentation practices
• Support onboarding and skill growth through coaching, training, and knowledge sharing
• Promote a culture of engineering excellence, automation, and continuous improvement
• Design and oversee integrations with enterprise systems (e.g., Workday, Azure AD, Okta, Salesforce, monitoring tools) using REST, SOAP, and IntegrationHub
• Ensure data integrity, reliability, observability, and performance across integrated systems
• Collaborate with security, infrastructure, and enterprise architecture teams to ensure alignment and compliance
• Support platform governance, including technical debt management, instance health, and CMDB/CSDM adherence
• Lead technical execution of ServiceNow upgrades and adoption of new features
• Monitor platform performance, stability, and usage, driving proactive optimization efforts