ServiceNow Lead Developer / Architect Delivery Manager (CSM Pro+)

ServiceNow Lead Developer / Architect Delivery Manager (CSM Pro+) Location: (Remote Must work in PST Time Zone) Duration: 10+ Months Rate: Best possible

Key Responsibilities

• Serve as Lead Architect for Itron's ServiceNow CSM Pro+ implementation
• Define solution architecture, integration patterns, data models, and workflow designs
• Lead technical design sessions, roadmap planning, and architecture reviews
• Manage offshore development teams and coordinate delivery execution
• Translate business requirements into technical specifications and solution designs
• Oversee development, configurations, and integrations for CSM Pro+
• Provide technical PM oversight, including timelines, risks, and dependencies
• Ensure scalability, performance, and adherence to ServiceNow best practices
• Partner with stakeholders, developers, and admins to validate solutions
• Support governance, documentation, and continuous platform improvement
• Drive end-to-end implementation across multiple enterprise workflows

Required Skills

• 8+ years of ServiceNow experience, including architecture and solution design
• Strong expertise in ServiceNow CSM Pro+ implementation
• Experience implementing Customer Service Management (CSM) case management workflows
• Experience managing offshore teams and delivery execution
• Technical PM / Delivery management experience
• Strong understanding of ITSM, CMDB, and ServiceNow platform architecture
• Experience with enterprise integrations (REST, SOAP, APIs)
• Ability to lead cross-functional teams and manage complex programs
• Strong communication and stakeholder management skills