Principal Consultant – ServiceNow

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.


If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.


Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for the role of Principal Consultant – ServiceNow

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

 Extensive experience in ServiceNow technology




 Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance




 ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.




 Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.




 Experience working with Agile teams, methodologies, and tools in a virtual environment.




 Experience of ServiceNow solution Implementation (configuration and customization) experience




 Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.




 Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos.




 Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)




 Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.




 Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs




 Experience in architecting, solutioning, implementation and configuration of Financial Service Operation




 Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.




 Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.




 Strong understanding of ITIL and Service Management frameworks

Qualifications we seek in you!

Minimum Qualifications

Experience in ServiceNow IRM implementation Experience in working in IRM domain out of which some experience in the role of IRM Architect Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators. Excellent customer facing skills Should have worked extensively on ServiceNow Integrations with other external systems Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. ServiceNow Certified Implementation Specialist – IRM Certified Implementation Specialist – Risk and Compliance. Certified Implementation Specialist – Vendor Risk Management Understanding of various regulations like GDPR, ISO etc. (Good to have)

Preferred Qualifications/ Skills

 B.Tech / MCA / M.Tech / BSc (Computer) / B.E.



The approximate annual base compensation range for this position is [$60,000 to $75,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity


Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.


Let’s build tomorrow together.


The approximate annual base compensation range for this position is [$60,000 to $75,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role. <Dallas Metro> area candidates are eligible for this role only.”


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobPrincipal Consultant

Primary LocationUSA-Avenel

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingApr 7, 2026, 2:29:14 AM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time