Configuration Manager (ITIL / ServiceNow

The Configuration Manager is responsible for establishing and maintaining the integrity of the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets and configuration items (CIs) across the enterprise. This role drives governance, process maturity, and data quality in support of IT Service Management (ITSM) and operational excellence.

Key Responsibilities

Own and manage the Configuration Management process aligned with ITIL best practicesDefine, implement, and enforce CMDB governance, policies, and standardsEnsure accuracy, completeness, and timeliness of CMDB dataCollaborate with infrastructure, application, and cloud teams to onboard and maintain Configuration Items (CIs)Oversee discovery tools, integrations, and data ingestion into the CMDBConduct regular audits and reconciliation of CMDB dataEstablish and monitor KPIs and metrics for CMDB health and process effectivenessSupport Change, Incident, Problem, and Asset Management processes through accurate configuration dataDrive continuous improvement initiatives and automation within the CMDB ecosystemProvide reporting and dashboards to leadership on CMDB performance and data qualityRequired QualificationsBachelor’s degree in IT, Computer Science, or related field (or equivalent experience)5+ years of experience in IT Service Management or Configuration ManagementStrong knowledge of ITIL framework (ITIL certification preferred)Hands-on experience with CMDB tools (e.g., ServiceNow CMDB)Experience with discovery tools and integrations (e.g., SCCM, Azure, AWS)Strong understanding of infrastructure components (servers, networks, applications, cloud)Excellent analytical, organizational, and communication skillsPreferred QualificationsExperience with cloud platforms (Azure, AWS)Experience with data governance and data quality managementFamiliarity with automation and scripting (PowerShell, Python)ServiceNow certifications (e.g., CIS-CMDB)Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.