Vulnerability Remediation Team Lead (ServiceNow)

Job#: 3029434

Job Description: Vulnerability Remediation Lead (ServiceNow)

Location: Charlotte, North Carolina (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

This position is for a lead on a Vulnerability Remediation Support Analyst team. This role is responsible for providing guidance and triaging issues related to security vulnerability management. The lead will serve as a point of contact for application teams and work with operations, engineering, Information Security, and the business to resolve vulnerability remediation issues.

Key Responsibilities

• Prepare domains and the enterprise for a ServiceNow transition.
• Provide strategic leadership across ServiceNow and the domain to influence change.
• Serve as an expert on process, data, and stakeholders in an assigned domain of vulnerability remediation and patching.
• Deliver support for questions related to vulnerability management and patching.
• Act as a first-line liaison to Operations and Engineering teams performing vulnerability remediation.
• Identify process and automation improvement opportunities within the given domain.
• Oversee and manage programs, coordinating activities across functional teams.
• Remediate or escalate issues as they arise. Required Qualifications

Experience: 5+ years in Vulnerability Management and 3+ years with ServiceNow Vulnerability Management.

Technical Skills: ServiceNow Vulnerability Management, Vulnerability Remediation processes, Data analysis and presentation.

Preferred Qualifications

• Experience with Confluence.
• Domain expertise in a CIO Application or CTI product portfolio.
• Ability to communicate, engage, and build partnerships at a senior leadership level.
• Experience with DevOps practices, solution delivery, and solution design.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.