Engagement Lead (ServiceNow - ITSM / CSM / ITOM / SPM) - Now Advantage

Location: Remote (U.S.-Based) Employment Type: Full-Time Citizenship: U.S. Citizenship Required

OverviewCRI Advantage is seeking an experienced ServiceNow Engagement Lead to support our growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM.

This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations.

As a three-year ServiceNow Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients.

ResponsibilitiesLead technical delivery across ServiceNow implementationsFacilitate client-facing workshops, solution discussions, and design sessionsPartner with project managers, business analysts, and stakeholdersGuide development teams through Agile delivery (sprints, backlog, releases)Design and configure workflows, automation, dashboards, and integrationsSupport pre-sales efforts including demos and proof-of-conceptsDeliver training and documentation to clientsEnsure alignment with platform best practices and business objectivesRequired Qualifications8+ years of ServiceNow implementation, development, or administration experienceDemonstrated experience leading technical teams and engagementsHands-on experience with ITSM, CSM, ITOM, and/or SPMStrong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)Experience with REST, SOAP, and JSON integrationsStrong understanding of ITIL and Agile/ScrumCertifications (Required - Must Be Active)ServiceNow Certified System Administrator (CSA)At least one (1) Certified Implementation Specialist (CIS) certificationCertified Application Developer (CAD)Candidates must have active certifications to be considered.

Communication RequirementMust be able to clearly and confidently lead client-facing meetings, workshops, and presentations in EnglishPreferred ExperienceExperience with FSM, HRSD, ITAM, SecOps, or IRM/GRCExperience supporting pre-sales, demos, and solutioningBenefitsMedical (PPO/HDHP), Dental, VisionSTD, LTD, Life & AD&DFSA and HSA optionsPTO, Holidays, Sick Leave401(k) with Employer MatchEmployee Assistance Program (EAP) and discount programsAbout CRI AdvantageCRI Advantage has delivered innovative IT and business solutions for over 30 years, serving public and private sector clients. As a three-year ServiceNow Partner, we continue to grow our ServiceNow practice and invest in top-tier talent to deliver impactful, scalable solutions.