ServiceNow Business Process Consultant

Introduction

   A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.





  Your role and responsibilities 


  As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation, possessing expertise in both business and technical skills related to specific ServiceNow modules, as well as service management and ITIL processes. You will lead the team in building a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing. Your primary responsibilities will include:



   Lead ServiceNow Strategy Development: Develop a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing.
   Provide Configuration and Maintenance Support: Deliver configuration and maintenance support for software product implementation, ensuring successful implementation and adherence to project timelines.
   Tailor Solutions to Budget Guidelines: Tailor the solution to budget guidelines and negotiate with clients to ensure successful implementation.
   Contribute to Solution Design: Contribute to solution design through effort estimation and costing, utilizing expertise in both business and technical skills related to specific ServiceNow modules.
   Ensure Technical Proficiency: Remain proficient in various web technologies, such as XML, HTML, and Web Services, and maintain knowledge of technical components like LDAP, VPN, and SSL.


   This role can be performed from anywhere in the United States





  Required education 

 Bachelor's Degree





  Preferred education 

 Bachelor's Degree





  Required technical and professional expertise 


  Relevant ServiceNow experience and knowledge, including:



   ServiceNow Module Expertise: Experience with specific ServiceNow modules (ITSM, ITOM, ITAM, CSM), including configuration and maintenance support for software product implementation, as well as service management and ITIL processes.
   Solution Design and Estimation: Experience in contributing to solution design through effort estimation and costing, utilizing expertise in both business and technical skills.
   IT Service Management: Experience with service management and ITIL processes, including leading teams in building strategies based on value vs. effort and preparing cost-benefit models.
   Budget and Client Management: Experience in tailoring solutions to budget guidelines and negotiating with clients to ensure successful implementation.





  Preferred technical and professional experience 



   Relevant ServiceNow Certifications, including CSA, CAD, ITSM.
   Proficiency in Web Technologies: Experience with various web technologies, such as XML, HTML, and Web Services, is beneficial for this role. Knowledge of these technologies will enable the Application Consultant to effectively configure and maintain ServiceNow modules. Familiarity with web technologies will also facilitate solution design and estimation.
   Technical Component Knowledge: Experience with technical components like LDAP, VPN, and SSL is advantageous for this position. Understanding these components will allow the consultant to tailor solutions to budget guidelines and ensure successful implementation.
   IT Service Management Processes: Experience with service management and ITIL processes is desirable, particularly in leading teams in building strategies based on value vs. effort and preparing cost-benefit models. This expertise will enable the consultant to contribute to solution design and estimation.









ABOUT BUSINESS UNIT 







  IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.








YOUR LIFE @ IBM 







  In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.


  Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.






  Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.







   Are you ready to be an IBMer?









ABOUT IBM 







  IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.






  Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.







   At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.






   IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.









OTHER RELEVANT JOB DETAILS 







  IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:







   Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

  - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs



   Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law


   Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals


   Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences





  We consider qualified applicants with criminal histories, consistent with applicable law.







   This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.






   IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.






   The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
















    Job Title 

   ServiceNow Business Process Consultant





    Date posted 

   08-Apr-2026





    Job ID 

   88248





    City / Township / Village 

   Dallas, Austin, San Francisco, Seattle, Reston, McLean, Herndon, Bethesda, Catonsville, Frederick, Chicago





    State / Province 

   Georgia, Illinois, Texas, North Carolina, Virginia, Washington, Maryland, California





    Country 

   United States





    Work arrangement 

   Hybrid





    Area of work 

   Consulting





    Employment type 

   Regular





    Contract type 

   Regular





    Projected Minimum Salary per year 

   116,000.00





    Projected Maximum Salary per year 

   200,000.00





    Position type 

   Professional





    Travel required 

   Up to 20% or 1 day a week





    Company 

   (0147) International Business Machines Corporation





    Shift 

   General (daytime)





    Is this role a commissionable/sales incentive based position? 

   No